Claims Officer - Africa Trade Insurance Agency



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Africa Trade Insurance Agency Insurance Jobs in Ghana


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Africa Trade Insurance Agency is seeking to recruit a Claims Officer. Reporting to the CUO through the Senior Claims and Recovery Officer, the Claims Officer is responsible for the following:

Detailed job-description

  • Develop and implement policies and procedures for investigating, evaluating and managing risks and settlement of claims.
  • Propose improvements in the underwriting guidelines based on claims and other experiences
  • Provide technical support to the underwriting and accounts departments in all phases of claims handling
  • Maintain records and provide file and data management of losses reported and claims paid
  • Provide analytical, and technical support in claims management.
  • Put in place a system for managing individual and portfolio exposures.
  • Measure financial impact of claims and recommend appropriate actions to avoid, retain or transfer the risk
  • Periodic assessment of underwritten risks.
  • Provide analytical and technical support on all claims and determine their accuracy.
  • Collect accurate information and documents for claims analysis
  • Forecasting of prepayments, delinquencies, and defaults
  • Project and calculate expected losses for setting loss reserves
  • Undertaking baseline analysis of risk exposures and insurance coverage.


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  • Design and maintain loss reports and monitor claim trends.
  • Communicate with clients, obligors, banks and all other interested parties in claim processing
  • Review and negotiate changes in policy wording based on claims experiences.
  • Prepare specifications for improvements of the underwriting system related to the above
  • Organize the filing for over-dues and claims

Qualification Required & Experience

  • University degree in Insurance, Finance, Banking, Law or any other relevant field plus a professional qualification in Insurance.
  • A Master Degree in a related field is an added advantage
  • Professional Certification is highly preferred

Profile

  • Competence in English both orally and written is a prerequisite
  • Knowledge of French is an added advantage
  • Extensive experience with legal documents used in the insurance and banking industry
  • Extensive experience with common and commercial law
  • Experience with debt collection and claims management
  • Expert knowledge of credit bureau data and products
  • Ability to provide financial and insurance accounting support
  • Over 3-years’ experience in insurance claims management
  • Good communication and negotiation skills
  • Strong organizational skills
  • Outstanding analytical skills
  • Willingness to travel


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