Claims Officer - Africa Trade Insurance Agency

Africa Trade Insurance Agency is seeking to recruit a Claims Officer. Reporting to the CUO through the Senior Claims and Recovery Officer, the Claims Officer is responsible for the following:

Detailed job-description

• Develop and implement policies and procedures for investigating, evaluating and managing risks and settlement of claims.
• Propose improvements in the underwriting guidelines based on claims and other experiences
• Provide technical support to the underwriting and accounts departments in all phases of claims handling
• Maintain records and provide file and data management of losses reported and claims paid
• Provide analytical, and technical support in claims management.
• Put in place a system for managing individual and portfolio exposures.
• Measure financial impact of claims and recommend appropriate actions to avoid, retain or transfer the risk
• Periodic assessment of underwritten risks.
• Provide analytical and technical support on all claims and determine their accuracy.
• Collect accurate information and documents for claims analysis
• Forecasting of prepayments, delinquencies, and defaults
• Project and calculate expected losses for setting loss reserves
• Undertaking baseline analysis of risk exposures and insurance coverage.

• Design and maintain loss reports and monitor claim trends.
• Communicate with clients, obligors, banks and all other interested parties in claim processing
• Review and negotiate changes in policy wording based on claims experiences.
• Prepare specifications for improvements of the underwriting system related to the above
• Organize the filing for over-dues and claims
  
  

Qualification Required & Experience

• University degree in Insurance, Finance, Banking, Law or any other relevant field plus a professional qualification in Insurance.
• A Master Degree in a related field is an added advantage
• Professional Certification is highly preferred
  
  

Profile

• Competence in English both orally and written is a prerequisite
• Knowledge of French is an added advantage
• Extensive experience with legal documents used in the insurance and banking industry
• Extensive experience with common and commercial law
• Experience with debt collection and claims management
• Expert knowledge of credit bureau data and products
• Ability to provide financial and insurance accounting support
• Over 3-years’ experience in insurance claims management
• Good communication and negotiation skills
• Strong organizational skills
• Outstanding analytical skills
• Willingness to travel