HTECH GROUP is seeking to recruit a Front Desk/Customer Service Executive. JobSearchGh is creating transparency between you and the employers. Visit us everyday for latest jobs updates in Ghana. Search & apply your dream jobs in Ghana today with just a click away. The best job search website in Ghana. Please do not pay anybody a fee. Proceed with caution.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
Qualification Required & Experience
• HND/First Degree in Relevant Field with 2 years experience.
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Send CV's and cover letters indicating position to:
Closing Date: 10 December, 2018
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