Application Support & Monitoring Analyst - Vodafone

Role purpose

• Responsible for the delivery of a highly available service underpinned by proactive monitoring leveraging tools such as Nagios, OEM and End-User Experience tools.
• Responsible for support, maintenance, configuration and administration of business support systems across the Enterprise.

Key accountabilities

• Responsible for the BSS monitoring tools (work with system owners to setup various system parameters for monitoring)
• Responsible for monitoring of all BSS solutions performance and total health to ensure maximum availability
• Work proactively and smart to avoid service interruptions, however, where interruptions occur, work assiduously to ensure services are resolved within SLA.
• Drive a cultural change towards innovation, speedy solutions and operations in line with Agile and DevOps
• Manage all assigned systems end-to-end and ensure alerts, licenses, certificates and other dependencies are managed with the right stakeholders on time to avert avoidable service interruptions.
• Work with architects and infrastructure teams to ensure applications run on optimized platforms and escalate on time to avert service impacts to customers.
• Ensure a DR is setup for all assigned systems and ensure DR tests are conducted twice in a year to ensure systems are tested and ready to failover.
• Ensure documentation is received for any new systems handed over. Work with developers and BAs to put together documentation for assigned systems you are currently working on.
• Responsible for keeping documentation updated at least once a year and after every upgrade or patching.

 

Core Competencies

• Degree or minimum HND or equivalent qualification in Computer Science/Computer Engineering or related discipline /experience.
• Must have Application Support experience and strong problem solving abilities.
• Minimum of 3 years’ experience in IT and related roles especially in Operations.
• Experience in some of the following technologies:
  • OS Layer: Unix / Linux / Windows /Android / iOS
  • Transport Layer: TCP/IP Protocols
  • Database: Oracle/ SQL
  • Middleware: Oracle Fusion and others
  • Application level: Java / XML/ Corba / IIS / Apache Tomcat
• Understanding of Monitoring Tools and Operations
• Alignment on monitoring tools evolution, roadmaps and new technology advances