Field and Call Center Sales Rep - Reputable Company

Do you have what it takes to engage customers and increase sales? A reputable, fast growing, FMCG distributor is seeking very hardworking, dedicated and competent individual as a field and Call Center Sales Rep within Accra-Tema environs 

Duties include but not limited to:

• Provide support and service to grow customers
• Achieve sales targets
• Prepare weekly and monthly sales and marketing Reports
• Politely answer calls and respond to customer inquires
• Generate leads and customer interest in all SKUs
• Provide excellent customer experience

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• Develop and update customer database
• Address customer concerns, complaints or answer any issues; document and report on customer feedback to improve the customer experience
• Building good relationships with customers

Required Skills or Experience

• Minimum HND or first Degree Marketing/Purchasing & Supply or other relevant qualification.
• 3-5 years relevant working experience, preferably in a FMCG/Telecom
• Computer literacy and good working knowledge of an accounting software, preferably Tally
• Very articulate  with exceptional customer service, active listening, verbal and written communication skills, professional phone voice.
• Fluency in multiple local dialects
• Understand company products, services, and policies
• Ability to probe and ask clarifying questions
• Strong time management and decision making skills
• High sense of integrity
• Ability to work under pressure, long hours and on Saturdays.
• Pay attention to details
• Must be self-motivated and very timely in the execution of his/her duties
• Must be able to use initiative
• Excellent Record Keeping
• Ability to think outside the box
• Excellent interpersonal skills