Senior EK Holidays Agent, Ghana - Emirates

Emirates seeks to employ a Senior EK Holidays Agent in Ghana.

Job Purpose

• Develop and promote a demand for Emirates Holidays products by servicing and processing all reservations and information enquiries from both the travel trade and public; within the specified market and raise the awareness and credibility of Emirates Holidays products in these markets; thereby maximising revenues for Emirates.
• Effectively plan; price; suggest and sell brochure; tailor made and group movement holidays to the travel trade and users whilst ensuring maximum profitability and revenue to Emirates.
• Co-ordinate all aspects of booking and documentation for sales of leisure products between the travel trade; EK office (Ghana) and EK Holidays central reservations in Dubai.
• To compile comprehensive operational reports and analyses on a weekly and monthly basis with recommendations on course of action for management?s evaluation and action.
• To issue all related documents on behalf of the local travel trade and direct passengers travelling on EK Holidays packages and keep accurate and timely accounts for the reporting of documentation.
• To offer suggestions and recommendations based on market intelligence and feedback from the travel trade in selling EK Holidays products.

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Critical Competencies

• Customer Service & Orientation
  
• Organizing for results
  
• Problem Solving & Decision Making
  
• Professionalism
  
• Teamwork
  
• Influence & Negotiation
  
  

Qualifications & Experience

• Higher secondary level of education and fluent in spoken and written English.
• A proven track record; minimum five years in the airline industry; with the past 3 years in the leisure field.
• Ticketing skills as per Emirates Advanced Fares and Ticketing level.
• EMIR; Galileo or Sabre.
• Working knowledge of MS Office packages
  
  

Additional Qualification

Must have the right to work and live in Ghana. The company will not provide or assist with obtaining work permits.