Assistant Food and Beverages Manager - Rock City Hotel

The Assistant Food and Beverages Manager at Rock City Hotel is responsible for general operations of the restaurant(s) and bar(s) of the Hotel.The Assistant Food and Beverages Manager responds to the Food and Beverages Manager.

• Assist Food and Beverages Manager with departmental operations and management.
• Supervise food and beverage orders to verify and ensure that they meet standard of the Hotel.
• Greet customers and ensure that they enjoy the Hotel experience, as well as manage complaints and rectify customer problems/issues.
• Manage customer complaints and rectify customer issues/problems.
• Ensure compliance with safe food preparation and handling, storage and sanitation.
• Assign work tasks to bar and restaurant staff.
• Prepare and manage work schedule of departmental staff.
• Ensure that staff members adhere to server standards and restaurant protocols.
• Ensure that staff members follow health code and sanitation purposes.
• Check food and beverage orders to verify that they are prepared to the standards of the Hotel.
• Provide aid to all kitchen and restaurant/bar staff as needed.
• Compile relevant reports, including weekly and monthly reports to Head of Department

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Required Skills or Experience

SKILLS

• Communication skills
• Financial skills
• Customer Service skills
• Time Management skills
• Leadership skills

REQUIREMENTS

• In-depth knowledge of food and beverages.
• Flexibility to work on shifts, night hours, weekends and holidays.

QUALIFICATIONS

• Diploma or Degree in Hospitality or Equivalent in similar field.
• At least 5 years’ experience in required field or similar.