Office Executive - RAAPFUND

We are the operators of the Rural Access & Assets Promotion Fund (RAAPFUND). RAAPFUND is a registered social enterprise  Non-Governmental Organization committed to assisting the youth  and their families to access financial, social, and economic opportunities within their localities. Our ultimate goal is to create collaborative capacities that empowers, transforms, and sustain individuals and families to improve their standard of living. 

RAAPFUND concentrates its services and products in specific areas targeting children, women, youth, and men; providing them with technical and innovative financial opportunities to improve their livelihoods.

?RAAPFUND is implementing the following  key programs : 

• Youth Access & Assets Program ( YAAP); supporting young men to Work, Pay, and Own a Motorbike/ Car   Scheme. 
• Women  Access  & Assets Program ( WAAP); supporting Village Savings & Loan Associations ( VSLAs Groups )  and  Youth Savings and Loan Associations ( YSLAs)  with micro-credit scheme.

Job Purpose

The Office Executive is responsible for the day-to-day administration and smooth operation of RAAPFUND Accra office. The role provides administrative, operational, and customer service support while ensuring efficient office management, proper documentation,  and coordination of programs,  operations, partnerships, and stakeholder engagements. 

Key Responsibilities

• Office administrations (manages the daily operations of the Accra office, professionally receive and attend to visitors, clients, including partners, maintain physical and electronic filing system, prepare correspondence, reports, letters, and meeting minutes,  ensure office supplies and equipment are available and functioning,  and coordinate office logistics and maintenance).
• Executive support: Manages the CEO calendar, appointments, and meetings, organize travels, accommodation, and meeting logistics, drafts official letters, presentations and briefing notes,  follow up on action points from management meetings. 
• Customer service and client relations (serves as the first point of contact for clients, visitors and partners,  respond to telephone calls, emails and inquiries promptly, provide information on RAAPFUND programs, products and services, maintain strong relationship with partners and stakeholders
• Records and documentation (maintain confidential personnel and organization records, organize contracts, agreements, policy documents and program files, support preparation of monthly, quarterly and annual reports. 
• Programs and operations (assist with coordination of training programs and workshops, support implement of YAAP and WAAP initiatives, coordinate communication with Field Executives and regional offices, and assist in monitoring program activities including maintaining database). 
• Finance and procurement support (maintain petty cash records, process purchase request and maintain inventory records, support procurement of office supplies and services,  and assist with financial documentation for audits and reporting)
• Compliance ( ensure compliance with RAAPFUND policies and procedures, maintain confidentiality of organizational and partner information, and support safeguarding, anti-fraud, and risk management measures). 
• And any other  assignment from the supervisor

Required Skills or Experience

Qualification and Experience

• Diploma in Business Studies (DBS),  office management, administration, HND, or a degree is an advantage. 
• Minimum of 2-3 years of experience in office administration or executive support
• Knowledge of Village Savings and Loan Associations (VSLAs/YSLAs) is desirable .
• Experience in an NGO, social enterprise, or development organization is added advantage
• Ability to communicate effectively in English and local languages such as Twi, Ewe, and Ga. 
• Good interpersonal, negotiation, and customer service skills.
• Basic computer and smartphone literacy. 

Skills and Competencies

• Strong communication and persuasion skills (excellent written and verbal communication)
• Strong organizational and time management skills 
• Proficiency in Microsoft officer (word, Excel, PowerPoint, Outlook)
• Good report writing and record management skills 
• Customer service and interpersonal skills 
• Ability to multitask
• Teamwork and relationship building 
• High level of integrity, accountability, professionalism, and confidentiality. 
• Problem-solving  and attention to details  
• Ability to work independently to meet targets

Key Performance Indicators ( KPIs)

• Efficient management of office operations
• Timely preparation of reports and correspondence
• Accurate and completeness of office records 
• Partner  and stakeholder satisfaction 
• Timely procurement and inventory management 
• Effective support to management and program teams
• Compliance to RAAPFUND policies and procedures.

Reporting Line

• The Office Executive reports to the Chief Executive Officer.

Duty Station

• Successful candidates will be stationed at Adenta in the Adenta Municipality of the Greater Accra region.  Candidate should be residing within Adenta and its environs. 

🔥 SIMILAR JOBS YOU MAY LIKE → APPLY