DHL Group Supply Chain/Logistics/Warehousing Jobs in Accra
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Full Job Description - Read Carefully
DHL Global Forwarding has an opening Air Freight Operations Specialist in Ghana. Join us in connecting people and improving lives!
Job Purpose:
Develop and administer import/ export plans and processes to provide preparation and clearance of documentation through the relevant authorities and guide and advise customers on import/ export operations and regulations in line with business strategy and objectives, corporate guidelines and policies
In this Air Freight Operations Specialist position
- Subject matter expert who applies advanced knowledge of job area typically obtained through advanced education and work experience
- Manage projects/processes, working independently with limited supervision
- Problems faced are difficult and sometimes complex
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Key Tasks:
- Execute import/ export plans and processes to optimize service and performance
- Implement transactional operations related to import/ export in adherence to regulations and internal procedures
- Perform import/ export entries and other operational activities as per internal procedures and latest local customs regulations
- Compute duties, tariffs, price conversions, weight and volume of merchandise imported/ exported from/ to foreign destinations
- Examine invoices and shipping documents to enhance accordance with federal regulations
- Understand customer requirements, verify to ensure customer requirements are met and take corrective actions in case of deviations
- Support customer service in the incident and exception management resolution
- Share guidelines to export, import and gateway to streamline transactional operations with business demands and achieve compliance with local business environment
- Participate in developing a high-performance service culture within the export, import and gateway departments
- Review adherence to established quality and performance standards, contribute to constant improvement and optimization of product means
- Interact with internal functions such as customer service, product, sales, etc.
- Study and resolve issues in day-to-day delivery, and implement practices and quality standards for import/ export focusing on increasing effectiveness and efficiency
Stakeholders:
- Connect with and influence other specialist departments and 3rd parties e.g. external service providers
- May convince others to accept new concepts, practices, and approaches
- Build strong, trusting cross-functional relationships with DPDHL managers
- Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
- Provide technical guidance to line managers and employees
Management Responsibilities:
- Individual contributor who may manage two or fewer employees
- May direct the work of other lower-level professionals or manage processes and programs
- Coach and review the work of lower-level professionals
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Now, here is what we need from you!
- Customs Declaration
- Import Export
- Bill Of Lading
- Certificate Of Origin
- Experience: 4 years relevant industry experience
- Education: Bachelor’s Degree or equivalent experience/qualification
We offer:
- Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
- Possible further career development
- Competitive salary
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