Credit and Recovery Officer - Zonda Tec Ghana Limited

Zonda Tec Ghana Limited is a leading automobile assembling and sales company in Ghana. We operate a dedicated 4S store (Sales, Service, Spare Parts, Survey) and service stations for our brands, including GWM, Chery, DongFeng, Shantui, and Sitrak. We are committed to providing efficient after-sales support through robust parts availability.

Reports To: Branch Manager

Location: Sunyani

Zonda Tec Ghana Ltd is a market leader in the assembling, sales and service of heavy-duty and light trucks in Ghana. With a strong portfolio of Chinese brands including GWM, Shantui, Chery, Dongfeng and Sitrak, the company offers flexible credit sales arrangements to qualified clients. We are committed to responsible lending and efficient asset recovery to sustain business growth.

Job Summary

The Credit and Recovery Officer is responsible for facilitating credit for clients by assessing creditworthiness, processing relevant documentation, and recovering assets in the event of loan default. The role balances risk management with customer relations, ensuring that credit sales align with organizational policies while minimizing non-performing assets.

Key Responsibilities

• Conduct physical visitation to client’s home and place of business to verify residential and operational status.
• Evaluate client creditworthiness by analyzing financial statements, bank statements, and cash flow projections.
• Assess risks associated with each credit application, including industry risk, collateral quality, and repayment history.
• Prepare concise credit evaluation reports for management’s decision-making.
• Process all credit sales paperwork, including loan agreements, promissory notes, and collateral documentation.
• Ensure all credit approvals conform to the organization’s risk management policies.
• Maintain updated and accurate records of the entire credit sales portfolio (loan amounts, repayment schedules, defaults).
• Monitor day-to-day credit sales accounts in default, working closely with the marketer and Credit Head to identify early warning signs.
• Set up realistic payment plans for clients in the event of default, negotiating terms that protect company interests while accommodating genuine hardship.
• Monitor progress of existing payment plans and escalate repeated violations promptly.
• Initiate recovery actions on delinquent accounts, including repossession of trucks and heavy-duty vehicles.
• Monitor GPS systems daily to assess functionality, track vehicle location, and prevent asset loss.
• Coordinate with legal officers and bailiffs for repossession when voluntary recovery fails.
• Provide weekly recovery status reports to management.
• Liaise with the sales and marketing team to ensure alignment between credit terms and client promises.

Required Skills or Experience

Qualifications & Requirements

• Minimum Education of HND or Bachelor’s degree in Accounting, Finance, Banking, Economics, or Business Administration.
• Proven working experience in credit analysis, loan recovery, or microfinance. Experience in asset financing (vehicles, trucks, equipment) is highly preferred.
• Sound understanding of credit and recovery procedures, including repossession laws in Ghana (e.g., Borrowers and Lenders Act, 2020 – Act 1052).
• Valid driver’s license and willingness to travel frequently. Must be resident in or willing to relocate to Tema.

Key Skills & Competencies

• Positive attitude - Maintains professionalism even during stressful recovery confrontations.
• Team player - Collaborates effectively with marketers, legal, and the Credit Head.
• Good communication skills - Clearly explains payment plans to clients and recovery actions to management.
• Strong analytical skills - Interprets financial data accurately to assess risk.
• Good planning and coordinating skills - Schedules field visits efficiently across Greater Accra and surrounding regions.
• Good organizational skills - Maintains orderly records of all credit files and GPS logs.

🔥 SIMILAR JOBS YOU MAY LIKE → APPLY