Country Manager - Infinity Quest

We are looking for an experienced Country Manager to lead and grow the business operations in Ghana. The role will be responsible for driving sales growth, managing customer relationships, handling regulatory engagement, overseeing P&L, and leading strategic partnerships within the banking and payments sector.

Role Summary:

The Country Manager for Ghana will be responsible for leading Banking’s commercial strategy in Ghana, with accountability for sales performance, customer relationships, regulatory engagement, and operational execution. This role will drive strategic growth initiatives, manage P&L, and ensure alignment with global sales objectives. The Country Manager will serve as the face of the business in Ghana, representing to financial institutions, government bodies, and internal stakeholders.

Key Responsibilities:

Sales & Business Development

• Lead the Ghana sales and relationship management teams to drive new business, renewals, and customer satisfaction.
• Develop and execute country-specific sales strategies aligned with regional and global goals.
• Maximize wallet share and revenue growth across financial institutions and strategic accounts.
• Maintain a robust and accurate sales pipeline, ensuring timely forecasting and reporting.

P&L and Financial Management

• Own and manage the customer commercial P&Ls, ensuring sustainable profitability and cost control.
• Develop annual operating plans, budgets, and performance targets.
• Monitor financial performance and implement corrective actions as needed

Customer & Stakeholder Engagement

• Build and maintain strong relationships with key financial institutions, including C-suite stakeholders.
• Lead strategic negotiations and oversee execution of commercial agreement
• Represent in industry forums, customer events, and regulatory engagements.

Regulatory & Compliance Oversight

• Engage with government and regulatory authorities to ensure compliance with local laws and industry standards
• Ensure all business activities adhere to company policies and governance frameworks

Team Leadership & Talent Development

• Collaborating with a high-performing local team, including recruitment, goal setting, coaching, and performance reviews
• Foster a culture of accountability, innovation, and customer-centricity.

Market Intelligence & Strategy

• Maintain a deep understanding of the Banking industry in Ghana, including competitor activity and market trends.
• Provide insights and recommendations to regional leadership to inform strategic decisions.
• Lead recurring business reviews with regional and global stakeholders.

Operational Excellence

• Ensure efficient execution of sales operations, customer onboarding, and service delivery.
• Develop and analyse performance dashboards, including financial statements, sales reports, and operational KPIs.

Supervisory Responsibilities

• Direct oversight of financial institution sales and relationship management functions in Ghana
• Leadership of cross-functional collaboration with Corporate, Marketing, and Product teams

Qualifications & Experience:

• Minimum of 10 years’ experience in the financial services or banking sector, with a strong background in business leadership, sales growth, and customer engagement.
• Experience in the Banking ATM or payments industry is highly preferred.
• Proven track record of managing P&L and delivering sustained business growth.
• Bachelor’s degree in Business, Finance, or a related field (Master’s degree is a plus).
• Strong strategic and operational thinking capabilities.
• Excellent interpersonal and communication skills, including experience presenting to senior stakeholders.
• Ability to manage complex, multi-functional sales cycles and partner effectively with global teams.
• Demonstrated experience in leading and developing high-performing teams

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