Kofa IT Jobs in Accra
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Kofa is driving Africa’s green energy transformation. We are building an intelligent, technology-driven battery-swapping network that delivers clean, affordable, and reliable power to riders, households, and businesses. Our Swap & Go stations and smart batteries are redefining how energy is accessed, managed, and scaled across the continent.
As we expand our network across Ghana, Kenya, and beyond, we are looking for a Battery Network Management Associate to join our operations team. This role is central to ensuring that our growing battery network remains reliable, efficient, and customer-focused while supporting the development of AI-driven automation and next-generation energy solutions.
Key Responsibilities
Network Operations Management
- Operate and oversee Kofa’s Network Operations Centre (NOC) to support 24/7 (shift-schedule) real-time network decision-making.
- Monitor and optimize the performance of battery swap stations to maximize availability, reliability, and customer satisfaction.
- Coordinate with field associates and engineers to troubleshoot and prevent faults, ensuring safety and continuity of operations.
- Respond rapidly to operational events and alarms, initiating corrective action and safety protocols where necessary.
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Data-Driven Optimization
- Conduct advanced analysis to identify efficiency improvements and operational risks.
- Collaborate with Product, Engineering, and Data Science teams to integrate automation and AI into NOC workflows.
- Produce actionable insights through structured reporting (daily, weekly, and quarterly) to guide network optimization and executive decision-making.
Risk and Capacity Management
- Implement strategies to balance customer experience, operational resilience, and commercial efficiency.
- Forecast and manage network demand, and recommend data-driven interventions.
- Support cost control initiatives while ensuring Service Level Agreements (SLAs) are consistently met.
Customer-Centric Operations
- Ensure every interaction with Kofa’s network is seamless, safe, and reliable.
- Optimize battery allocation and dispatch across the network at the lowest possible cost without compromising service quality.
- Collaborate cross-functionally with Sales, Marketing, and Finance to translate operational insights into customer value and business growth.
Emergency Response Coordination
- Act as the first line of response for triggering emergency protocols, coordinating evacuations, and liaising with emergency services.
Key Requirements
Educational Background
- Bachelor’s degree in Engineering, Mathematics, Computer Science, or related field from a leading institution.
Professional Experience
- 3+ years’ experience in high-intensity operational environments such as a Network Operations Centre, trading desk, logistics control centre, or equivalent.
- Demonstrated ability to make data-driven commercial decisions under pressure.
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Technical Skills
- Strong analytical and problem-solving abilities, with advanced proficiency in Excel.
- Experience with SQL, Python, or other programming languages is highly desirable.
- Familiarity with data science techniques, BI platforms, and statistical analysis is an advantage.
Personal Attributes
- Detail-oriented with strong organizational skills.
- Adaptable, driven, and capable of thriving in a fast-paced, dynamic environment.
- Effective communicator with leadership potential and a collaborative mindset.
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