U-Turn Health Human Resource Management Jobs in Kasoa
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U-Turn Health is seeking a dependable and highly organized Operations Support Specialist to join our team in Kasoa. This position plays a key role in staffing coordination, scheduling support, documentation management, and day-to-day operational problem-solving. We are looking for someone who is proactive, detail-oriented, tech-savvy, and confident communicating in a fast-moving environment. If you thrive under pressure, think quickly, and can manage urgent operational needs with professionalism, we would like to hear from you.
Applicants must live within a reasonable commuting distance of our office location in Kasoa.
Responsibilities
- Scheduling & Shift Management: Maintain field staff schedules, backfill shifts, and address scheduling-related issues.
- Documentation Management: Organize, manage, and securely file staff and client records.
- Issue Resolution: Address off-hour concerns and resolve scheduling complaints to support smooth operations.
- Recruitment Support: Assist with recruiting, including managing resumes and responding to job ad inquiries.
- Administrative Assistance: Perform general administrative tasks as needed.
- Client & Staff Inquiries: Respond professionally to inquiries, ensuring clear communication.
- Additional Duties: Handle other reasonable duties as needed for operational support.
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Minimum Qualifications:
- Education: bachelor’s degree required.
- Experience: 2 years in a call centre or similar environment.
- Experience: Human resource management
Desired Competencies:
Availability: High availability with flexibility to work various shifts without conflicting commitments, including evenings, overnight, and weekends.
Communication:
- Excellent presentation, written and verbal communication skills.
- English proficiency with clear and effective communication in a standard U.S accent.
Personality and Problem-Solving:
- Strong, confident personality with quick-thinking and decision-making abilities.
- Effective in problem-solving and conflict resolution.
- Capable of anticipating and overcoming objections.
Influence and Negotiation: Strong negotiation and influence skills.
Judgment and Confidentiality: Ability to exercise sound judgment, maintain confidentiality, and adapt sensitively to changing situations.
Technical Skills: Tech-savvy with proficiency in managing high volumes of texts and calls.
Attention to Detail: Strong attention to detail and accuracy in all interactions. In the screening question referencing attention to detail, please respond with the numeric six, regardless of your years of experience.
Mission-Driven: Commitment to supporting the organization’s mission and fostering positive relationships.
Time Management and Organization: Exceptional organizational skills with the ability to prioritize effectively.
Multitasking and Independence: Able to multitask in a fast-paced, high-pressure environment; self-directed and capable of working independently.
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