Optasia Customer Service Jobs in Accra
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Optasia is a publicly listed, global fintech company with presence in 38+ countries, anchored by eight regional commercial offices. We empower banks and telecom operators to make smarter, faster, and more inclusive lending decisions through advanced credit scoring and AI-powered lending platforms.
Our socially impactful solutions help partners unlock new revenue streams, reduce risk, and deliver exceptional customer experiences while offering our people the opportunity to build meaningful and large-scale impact careers in a stable, high-growth, multi-national environment.
We are seeking a dynamic and results-driven professional with telecoms experience and exposure to fintech solutions to support and grow relationships with our mobile operator partners.
As a Customer Success Manager, you will work closely with internal teams and customers to ensure successful onboarding, adoption, and performance of Optasia's AI-powered lending and credit scoring solutions. You will help identify cross-sell opportunities, support account growth initiatives, and ensure delivery against our customer promise.
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What You Will Do
- Manage a portfolio of customer accounts with partial autonomy, working closely with the Regional Account Manager to drive day-to-day commercial and operational performance
- Serve as a key point of contact for assigned customers, maintaining regular communication to ensure service quality, alignment, and strong engagement
- Build and maintain trusted, long-term relationships with customer stakeholders, positioning Optasia as a strategic fintech partner
- Lead ongoing account performance management by tracking KPIs, identifying risks and opportunities, and proactively driving improvement actions
- Assess, clarify, and validate customer needs, including operational requirements, product adoption, and roadmap alignment, translating them into actionable initiatives
- Monitor market trends, competitive dynamics, and customer performance data to support optimization, cross-sell, and account growth opportunities
- Provide structured reporting and insights into account performance, product usage, delivery progress, and potential risks to internal teams and customers
- Coordinate contractual and operational delivery by working cross-functionally with teams, managing escalations where required
- Contribute to achieving service performance and financial targets, including SLA compliance, operational KPIs, and commercial objectives, while supporting billing, reconciliation, and payment processes
Essential Qualifications & Experience:
- Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry
- Minimum 3yrs Telecoms industry experience
- Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s)
- Bachelor's degree
Preferred
- Experience in Telecoms Customer Value Management (CVM), Value-Added Services (VAS), and/or fintech and digital financial services solutions
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