Head of Ocean Freight - DHL Global Forwarding

DHL Global Forwarding has an opening for a Head of Ocean Freight in Accra, Ghana.

Join us in connecting people and improving lives!

In this Head of Ocean Freight position

• Ensure policies, practices and procedures are understood and followed by direct reports, customers, and stakeholders.
• Setting day-to-day operational objectives for team
• Setting weekly product sales objectives for BC market segment
• Engaging in weekly Customer contact
• Problems faced may be difficult but typically are not complex

Key Tasks

• Develop and execute plans to drive business growth in the country's ocean freight market in line with the direction of the global trade strategies and focus trade lanes and in active collaboration with oversees trade lane partners
• Drive the controlled SME growth in the country in close collaboration with field sales, levering the Route Development Managers
• Meet regularly with current and prospect customers, building relationships with key stakeholders to expand market share and increase GP.
• Engage proactively in globally led RFQs which impact the country (new and retention)
• Drive customer satisfaction and retention and GP improvement by ensuring day to day ensure customers’ needs and concerns are addressed and driving upselling and cross selling
• Oversee implementation of new businesses to ensure smooth customer onboarding
• Drive operational excellence and exceptional customer service – oversee the country's ocean freight service delivery teams, manage performance, drive continuous improvement in quality and efficiency
• Ensure compliance with industry regulations and applicable laws and adherence to global standards and processes.
• Own the full PnL for OFR in the country (FCL, LCL, Bulk, Reefer, OMS, Rail) – including budgeting, monitoring of volume, costs, and profitability, implementing cost-saving initiatives, pricing strategies, and financial controls to achieve financial targets and maximize profitability. Billing on time and in full to avoid revenue leakage
• Strong team leadership in line with the DHL leadership attributes - coach and support the team, conduct performance reviews, foster a culture of collaboration and continuous improvement, and ensure individual and team success. Drive talent management recruitment and team development in close collaboration with HR.
• Manage relationships with carriers, truckers, depots, and other service providers. This includes negotiating contracts, rates, and service level agreements, monitoring supplier performance, resolving issues, and identifying opportunities for improvement. Focus on optimizing local charges and credit terms.

Stakeholders

• Extensive contact and negotiating with other departments and 3rd parties with conflicting objectives
• Influence and challenge key stakeholders effectively
• Develop strong, trusting cross-functional relationships with senior DHL business leaders
• Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems

Management Responsibilities

• Lead multiple teams of lower-level executives, directors/senior managers and managers
• Develop short to long-term (1-5 years) plans for optimising the organization, function, or job-family and the talent required to execute strategies.

Now, here is what we need from you!

• Team management experience in previous roles.
• Understanding of Ocean Freight P&L
• Education level- Minimum of bachelor’s degree.
• Experience- Minimum 5 years of experience in Ocean Freight.
• Able to work without supervision.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

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