Kranoc Group Customer Service Jobs in Accra
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Job Summary
The Customer Service & Administrative Officer is responsible for delivering excellent client service while ensuring efficient day-to-day administrative support within the travel and tour firm. The role involves handling client inquiries, coordinating bookings, managing office documentation, supporting ticketing and visa processes, and maintaining professional front office operations.
Key Responsibilities
- Serve as the first point of contact for walk-in clients, phone inquiries, and email correspondence.
- Provide accurate information on travel packages, flight bookings, hotel reservations, visa requirements, and tour services.
- Handle client complaints and resolve issues promptly and professionally.
- Follow up on inquiries, quotations, and bookings to ensure conversion and customer satisfaction.
- Assist clients with completing booking forms and required documentation.
- Promote company services, special travel deals, and promotional packages.
- Maintain strong customer relationships to encourage repeat business and referrals.
- Manage front office operations and ensure a professional office environment.
- Maintain proper filing systems (electronic and hard copy) for bookings, invoices, client records, and correspondence.
- Prepare quotations, invoices, receipts, and official letters.
- Record daily sales transactions and support the accounts department when required.
- Schedule meetings, appointments, and staff activities.
- Coordinate courier services and document submissions to embassies and partners.
- Maintain office supplies inventory and liaise with vendors.
- Assist in preparing operational and sales reports.
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Required Skills or Experience
- Minimum of Diploma or Bachelor’s Degree in Business Administration, Hospitality, Tourism, or related field.
- Minimum of 1–3 years experience in customer service or travel agency operations.
- Strong communication and interpersonal skills.
- Good knowledge of travel processes (ticketing, hotel reservations, visas).
- Proficiency in Microsoft Office Suite.
- Ability to multitask and work under pressure.
- Professional appearance and strong work ethics.
- Excellent customer service orientation
- Strong organizational skills
- Attention to detail
- Good verbal and written communication
- Problem-solving ability
- Confidentiality and integrity
- Teamwork and collaboration
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