Senior Manager: Home Sales Distribution - MTN Ghana

Job Summary

Implement the sales strategy for broadband sales across the MTN national footprint to ensure that National and regional targets across the full range of products is achieved. Additionally, manage and lead the regional sales managers towards sales, distribution, and availability of MTN Home product portfolio and drive MTN Ghana’s growth aspirations

Context:

• A technology company and business models
• Multiregulation and multifaceted stakeholder management
• Public Listed Organization
• Strategic intent, mapping concept & context and positioning using communication & involvement
• Governance – Boards, Shareholders, MTN Group
• Environment, Social and Governance (ESG) Focus
• Localization Focus
• Agile way of work
• Performance driven environment

Key Tasks:

• Implement the national sales and distribution strategy for MTN Home services to deliver key business objectives
• Build and manage a high-performing sales network, including direct sales agents, digital/self-service channels, channel partners, dealers, and installation teams.
• Drive initiatives to accelerate sales via digital and self-service channels.
• Serve MTN Ghana’s customers and provide solutions to improve the customer experience.
• Partner effectively with MTN Ghana’s critical high value customers to enhance MTN’s Corporate Brand
• Develop strategies and champion customer centric culture across the organization and develop/reform relationships with MTN Ghana’s internal and external customers to transform the MTN Ghana’s revenue.
• Drive an increase in MTN Ghana’s Net Promoter Score
• Strategic Partnerships with MTN Ghana leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Drive planned strategy for the successful delivery of MTN Group and MTN Ghana transformation initiatives focusing on Customer centricity, including Perfect 10 Project.
• Partner with MTN Ghana’s Ecosystem Partners to deliver business value.
• Collaborate with other business units in the development of business models for use in MTN Ghana and develop measurement strategies to support ongoing strategy development and project optimization.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
• Participate in the review of Business Processes (headcount, process optimization), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce cost and drive MTN Ghana Value Creation Philosophy.

Job Requirements

Education:

• A Bachelor’s degree in Economics, Business Administration, Commerce, Engineering, or any Social Science degree
• Postgraduate Degree/ Master’s in Business Administration is a plus

Experience:

• Minimum of 7 years related experience with at least 5 years in a managerial role.
• Experience across diverse cultures and geographies a plus
• Experience across diverse cultures and geographies a plus
• Sales experience in an FMCG environment, Services industry/Logistics environment
• Telecoms experience would be an added advantage

Professional/Technical competencies:

• Product and Service Advice and Support
• Marketing and Sales Acumen
• Sales Planning and Opportunity Management
• Sales Tracking and Reporting
• Business Performance Measurement and Management
• Business Risk Management
• Reporting
• Resource Efficiency
• Telecommunications Business Savvy
• Policy Design and Development
• Computer and Information Technology Appreciation
• Resource Management
• Channel Marketing
• Fibre to Home Sales Management
• Customer Retention / Churn Management
• Sales Forecasting
• Sales Tracking and Reporting
• Marketing and Sales Acumen
• Sales Planning and Opportunity Management
• Merchandising
• Channel/Digital Marketing

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