Moove Sales / Marketing Jobs in Accra
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Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.
Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. With operations now spanning 19 cities across 6 continents - Africa, Asia, Europe, North America, South America, and the Middle East - Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber.
Moove is transforming mobility to make it safer, more efficient and accessible to all, while providing economic opportunities and supporting skills development in the mobility sector.
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About The Role
The Sales & Onboarding Executive role at Moove is a pivotal position responsible for driving the company's growth by acquiring and onboarding new customers. This role combines the skills of a dynamic salesperson and a meticulous onboarding specialist.
The Sales & Onboarding Executive will engage with potential customers, understand their needs, and present Moove's innovative solutions. Additionally, they'll lead the onboarding process, ensuring a smooth transition for customers as they adopt the platform. This role demands strong communication, relationship-building, and project management skills to effectively bring new clients into the Moove ecosystem while maintaining high satisfaction levels.
What You’ll Be Doing
- Deliver 100% satisfaction, in-person support to our drivers.
- Walk drivers through onboarding and all of the tools to be successful
- Help brand the Moove name and get drivers excited
- Stay on top of Moove policies and procedures
- Register new drivers, and review accurate drivers’ information while ensuring compliance with Moove standards.
- Welcome and greet customers delightfully.
- Accurately describe Moove’s product features and benefits to drivers.
- Ensure all onboarded drivers are transferred to the Moove Fleet account.
- Resolve driver related issues.
- Work with the City Fleet Manager in building harmonious relations between drivers.
- Build driver funnel dashboard for new driver acquisition across various channels
- Manage driver referral and incentive schemes.
- Manage driver agency relationships to ensure they met company KPIs.
What You Will Need For This Position
- A Bachelor’s degree in any field such as sales, marketing, operations or any related fields.
- A minimum of 2 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.
- Excellent communication skills.
- Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.
- Must be customer service-centric.
- Must possess basic administration skills.
- Ability to work independently, with little or no supervision.
- Ability to work in a fast-paced environment.
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Key Metrics
- Sign up of X number of drivers daily with security deposit
- 75% conversion from lead gen to conversion with deposit
- First trip to first month trip target to be mapped to performance
- Executive to Driver Partner (DP) knowledge transfer about Moove rentals to be monitored and evaluated basis DP first few weeks of performance
- Sign up incentives to be tiered basis 1st trip to 200th trip
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