Keda Ghana Ceramics Limited Administrative/Secretarial Jobs in Kumasi
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Keda Ghana Ceramics Company Limited is a leader in ceramics manufacturing, delivering world-class tiles to Ghana and West Africa. As part of the global Keda Group, we combine advanced technology and sustainable practices to create innovative, high-quality products. Join our dynamic team to grow your career, contribute to impactful projects, and help shape the future of Ghana’s manufacturing sector.
Job Summary
We are seeking a proactive and detail-oriented CRM Specialist to support sales operations, enhance customer relationship management, and improve customer satisfaction (PSI).
The ideal candidate must be analytical, customer-focused, and able to manage client data and communication effectively to support business development.
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Key Responsibilities
- Maintain and update customer data in the CRM system accurately.
- Track customer interactions, purchase history, and account information.
- Conduct regular follow-ups with clients to strengthen relationships.
- Assist sales teams with customer profiling, sales data, and documentation.
- Support client sales activities and monitor customer usage of BM (Building Materials) products.
- Prepare reports on customer behavior, purchasing frequency, and market trends.
- Conduct regular market visits to collect customer feedback and understand market dynamics.
- Inspect customer inventory usage and provide timely reports to management.
- Communicate PSI updates, client concerns, and suggestions to the sales and management team.
- Analyze customer data to identify trends, potential risks, and growth opportunities.
- Prepare weekly and monthly CRM reports to support decision-making.
- Support the team in improving customer satisfaction metrics.
- Work closely with sales managers, regional managers, and operational teams.
- Provide administrative and documentation support when required.
- Participate in CRM-related projects and process improvement initiatives.
Qualification Required & Experience
- Bachelor’s degree in any related field
- Sales, Business Administration, or Customer Service is a plus.
- Prior experience in customer relationship management, sales support, or client services is preferred.
- Ability to use CRM systems/tools
- Strong learning ability and basic computer proficiency (Excel, CRM software, reporting tools).
- Good communication and interpersonal skills.
- Strong problem-solving ability and market awareness.
- Ability to work independently
- High level of responsibility, discipline, and attention to detail.
- Conscientious, honest, and able to manage customer interactions professionally.
What We Offer
- Competitive salary based on experience and qualifications.
- Opportunities for professional development and career advancement.
- A collaborative and inclusive work environment.
- The chance to work with a leading company driving industrial growth in Ghana.
Location: Kumasi
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