Human Resources & Admin Officer - BRAC Ghana Savings and Loans

BRAC Ghana Savings and Loans Ltd (BGSL) is a socially responsible for-profit organization, engaging people, especially women in sustainable economic and income-generating activities in Ghana. Our mission is to provide a range of financial services responsibly to people at the bottom of the pyramid. 

Job Summary

BGSL is seeking applications from competent, dynamic and self-motivated individuals to fill the following position: Human Resources & Admin Officer

PURPOSE

The HR and Admin Officer will support the HR department in the effective execution of HR functions, with a key focus on administrative HR duties such as records management, support on recruitment, onboarding and orientation, reporting, tracking and performance management.

This role ensures that the company's human capital is efficiently supported and continuously developed in line with regulatory and strategic business needs.

MAJOR RESPONSIBILITIES

Administrative duties

• Manage employee records, including new hire onboarding, terminations, and updating employee information in the HRIS system
• Assist with recruitment activities, such as posting job ads, scheduling interviews, and conducting reference checks
• Coordinate and organize employee training sessions and maintain training records
• Assist with the development and implementation of HR policies and procedures
• Monitor and manage employee time off requests, including sick leave, annual leave and others
• Assist with the preparation of HR-related reports and presentations
• Respond to employee inquiries regarding HR policies, benefits, and other HR-related matters
• Maintain compliance with local labor laws and regulations
• Ensure all vacancies are filled with suitable candidates within agreed timelines.

Performance Management

• Assist in implementing performance appraisal systems (Objective settings, mid-year and end-of-year performance assessments) and KPIs;
• Support with the tracking of beginning of year, mid-year and end of year performance records and reward system
• Provide support to staff on performance improvement and career development.

Compliance and Reporting

• Ensure compliance with recruitment procedures, regulatory requirements (e.g., Bank of Ghana, Data Protection Act), and other internal policies;
• Prepare HR reports as required;
• Support internal and external audits related to HR and training.
• Facilitate the renewal of legal documentations for expatriate staff (work/residence etc)

Safeguarding responsibilities:

• Establish a safeguarding culture across all levels of the programme by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Required Skills or Experience

EXPERIENCE (Including sector/industry)

• Minimum of 3 years’ experience in a human resources role.
• Experience in the financial services or banking sector is highly preferred.
• In-depth knowledge of Ghana Labour Laws and HR best practices.
• Experience in training needs analysis, curriculum development, and adult learning principles.

KNOWLEDGE, SKILLS & COMPETENCIES

• Strong interpersonal and communication skills.
• Excellent organizational and time management abilities.
• High level of integrity, confidentiality, and professionalism.
• Proficiency in Microsoft Office Suite.
• Ability to work under pressure and meet deadlines.
• Strong leadership and team management skills.

SPECIFIC EDUCATIONAL/PROFESSIONAL QUALIFICATION

• Bachelor’s Degree
• Concentration / Major: Human Resource Management, Business Administration, Psychology or related field.

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