Dark Secrets Fragrance Sales / Marketing Jobs in Accra
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About the Role
We are looking for a Sales & Customer Care Assistant to join our team and support both in-store and online customers. You will attend to walk-in customers, assist with product selection, and respond to messages on WhatsApp, Instagram, and TikTok. This role suits ND or HND holders who are friendly, organized, and comfortable with social media and customer service.
Key Responsibilities
- Attend to customers in the shop and guide them through product choices.
- Respond to customer messages on WhatsApp, Instagram, and TikTok.
- Provide prices, recommendations, and product information.
- Update customers on promotions, new arrivals, and stock levels.
- Prepare orders for pickup and delivery.
- Keep the shop clean, organized, and well-arranged.
- Make sure all customer messages and calls are handled on time.
- Assist with product displays and restocking.
- Work closely with the team to ensure smooth daily operations.
- Support simple content posting when needed.
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Requirements
- ND or HND in any field.
- Good communication and customer service skills.
- Comfortable using Instagram, WhatsApp, and TikTok.
- Friendly, patient, and able to multitask.
- Basic sales or customer service experience is an advantage.
- Interest in perfumes is a plus.
- Team player with a positive and reliable attitude.
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