Manager: Medical Marketing - DKT International

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DKT International Inc. is a non-profit organization whose mission is to provide safe and affordable options for family planning and HIV/AIDS prevention. DKT operates 24 programs across 25 countries worldwide, contributing to improved reproductive health and social marketing initiatives.

Job Description

• Department: Marketing
• Reports to: Asst. General Manager - Marketing
• Direct Reports: Asst. Manager – Consumer Advisor, Senior Officer – Consumer Advisor
• Location: Ghana, with regional responsibilities for Liberia & Sierra Leone

Job Summary

The Manager - Medical Marketing, will provide strategic and operational leadership for DKT AWA’s medical marketing, institutional engagement, healthcare provider educational aids, and facility visibility efforts across Ghana, Liberia, and Sierra Leone. The role will leads the design and execution of medical detailing materials, provider training resources, clinical communication tools, and facility branding initiatives that support health professionals and institutional partners across the region.

In addition, the position will oversee the Regional Contact Centre, ensuring the delivery of accurate, high-quality contraceptive counselling and consumer engagement services. The Manager - Medical Marketing plays a critical role in strengthening medical partnerships, ensuring regulatory compliance, and driving professional engagement strategies that contribute to expanded product access and improved community health outcomes.

General Duties

• Develop, implement, and oversee medical marketing strategies that support product awareness, healthcare provider engagement, and institutional partnerships across the region.
• Lead the development of detailing aids, medical training materials, facility visibility assets, and clinician-facing communication tools.
• Supervise the Regional Contact Centre to ensure all consumer counselling is clinically accurate, compliant with internal standards, and aligned with medical best practices.
• Foster and maintain strategic partnerships with medical associations, hospitals, public health institutions, and professional bodies.
• Ensure all medical marketing activities adhere to clinical accuracy, regulatory requirements, and ethical communication standards across all three countries.
• Coordinate medical marketing activities with the Sales, Programs, and Communications Unit to ensure alignment with organizational priorities and project deliverables.
• Support the progrms department with the needed visibility materials for their activations and training. 
• Support continuous learning, capacity building, and performance evaluation for the Contact Centre team and other medical marketing staff.

Specific Duties

• Produce and update medical marketing resources including medical detailing aids, protocol guides, prescriber tools, HCP education packs, and clinical communication materials.
• Develop facility visibility materials such as posters, informational charts, consultation room branding, and institutional signage to strengthen brand presence.
• Lead the creation of professional training decks and presentation materials for healthcare provider workshops and medical educative events.
• Coordinate closely with Sales and Programs to ensure effective and timely rollout of medical campaigns, community outreach events, institutional programs, and provider trainings.
• Conduct periodic field visits to assess facility presence, branding quality, HCP engagement outcomes, and institutional partnership effectiveness.
• Prepare and submit monthly medical engagement reports, supported by analytics, insights, and recommendations for improved clinical engagement strategies.
• Assist in budget planning, forecasting, and resource allocation for medical marketing and Contact Centre operations.
• Ensure prompt escalation and resolution of clinical or product-related concerns identified through the Contact Centre or provider interactions.
• Support cross-functional collaboration to ensure medical messaging supports both marketing objectives and clinical standards.

Internal Relations

Works closely with the AGM Marketing, Consumer Marketing Unit, Communications Unit, Sales Department, Programs Department, and Contact Centre team to ensure cohesive medical messaging and program delivery across the region.

External Relations

Engages with healthcare providers, medical associations, hospitals, clinics, institutional partners, regulatory agencies, and professional bodies involved in reproductive health, medical education, and institutional service delivery.

Required Skills or Experience

Qualification and Experience

• Bachelor’s degree in Public Health, Nursing, Pharmacy, Medical Marketing, or related medical/health discipline.
• Minimum 2 years of experience in medical marketing, institutional engagement, clinical education, or health communication.
• Experience working with healthcare facilities, medical associations, or institutional programs is an asset.
• Familiarity with reproductive health, family planning, or pharmaceutical communication is highly desirable.

Skills and Competencies

• Strong knowledge of medical marketing, healthcare provider engagement, and institutional communication.
• Excellent understanding of reproductive health concepts, contraceptive counselling, and medical detailing principles.
• Strong project management, analytical, and reporting skills.
• Excellent communication, relationship management, and presentation abilities.
• High level of professionalism, clinical accuracy, and ethical judgment.
• Ability to manage cross-country operations and support multiple teams simultaneously.
• Strong leadership qualities and proven ability to supervise staff and coordinate multi-stakeholder engagement.

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