Prosupport Services Company Limited Sales / Marketing Jobs in Accra
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About the job
The Key Account Manager will be responsible for managing and expanding relationships with major clients within the flexible packaging industry. The role combines technical understanding of packaging materials and production processes with strong commercial acumen to ensure customer satisfaction, business growth, and long-term partnerships.
Responsibilities
- Serve as the main point of contact for assigned key accounts, ensuring client needs are met promptly and effectively.
- Build and maintain strong, long-term relationships with key customers, including FMCG, food, beverage, and manufacturing clients.
- Understand clients’ packaging requirements, product specifications, and project timelines to provide tailored solutions.
- Conduct regular meetings, site visits, and performance reviews with key customers.
- Develop and implement account strategies to achieve revenue and margin targets.
- Identify new business opportunities within existing accounts and cross-sell or upsell packaging solutions.
- Negotiate pricing, contracts, and service terms in line with company policies.
- Coordinate with internal teams to ensure timely delivery, quality, and customer satisfaction.
- Prepare and deliver sales presentations, product demos, and technical proposals to clients.
- Utilize engineering or technical background to advise clients on suitable packaging materials, film types, laminations, and barrier properties.
- Work closely with production, design, and quality control teams to translate client specifications into manufacturable solutions.
- Monitor and resolve any technical or quality issues raised by customers.
- Stay updated on new technologies, trends, and innovations in flexible packaging.
- Prepare regular sales forecasts, account status reports, and performance reviews.
- Maintain accurate customer data and interactions using CRM tools.
- Track key metrics such as sales growth, account profitability, and customer satisfaction.
- Provide market feedback and competitive intelligence to management.
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Qualifications
- Bachelor’s Degree in Engineering (Mechanical, Industrial, or Materials), Packaging Technology, or Business Administration with technical exposure.
- Minimum of 5 years’ experience in key account management or technical sales, preferably in the flexible packaging, plastics, or manufacturing industry.
- Strong knowledge of packaging materials (BOPP, PET, PE, laminates, etc.) and production processes (extrusion, lamination, printing, slitting).
- Proven ability to manage high-value accounts and achieve sales targets.
- Excellent negotiation, communication, and presentation skills.
- Proficiency in Microsoft Office Suite and CRM systems.
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