Hotel Receptionist - Euro Homes Hotel


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Euro Homes Group Hospitalilty/Food Service Jobs in Accra


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At Euro Homes Hotel, the receptionist plays a vital role in shaping guests’ first impressions and ensuring the seamless running of daily operations..

Responsibilities

  • Welcome guests upon arrival and ensure they feel valued and cared for.
  • Assist guests with the check-in and check-out process, ensuring all necessary information is collected and recorded.
  • Provide guests with information about the hotel’s facilities, services, and local attractions.
  • Handle administrative duties such as maintaining guest records, processing payments, and creating invoices.
  • Coordinate with housekeeping and maintenance to ensure rooms are ready and any issues are promptly addressed.
  • Gather and address guest feedback to improve service quality and resolve issues promptly.

Qualifications

  • A diploma or degree in hospitality management or a related field is preferred.
  • Previous experience in a customer service role or front desk position, preferably in a hotel or hospitality environment.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation with a friendly and approachable demeanour.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Willingness to work flexible hours, including night shifts, as needed.


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