Logistics Assistant: Customer Service - World Food Programme

ORGANISATIONAL CONTEXT

Global hunger has reached alarming levels in recent years, and WFP, the Nobel Peace Prize winner in 2020, remains dedicated and committed to addressing this global food crisis. The United Nations Humanitarian Response Depot (UNHRD) is a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises.

UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance. As a team member of the UNHRD hub based in Accra, you will ensure that all service requests, including logistics operations, are coordinated in line with the customer requests and ensure excellent customer service.

MAJOR DUTIES AND RESPONSIBILITIES

Under the direct supervision of the UNHRD Accra Head of Operations, the Logistics Assistant will be responsible for the following duties.

• Coordinate requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations.
• Maintain effective communication with relevant stakeholders to ensure smooth and efficient operations. Proactively identify, resolve, and/or provide recommendations on specialized queries/requests with a client-focused mindset.
• Provide specialized support to logistics operations and activities, ensuring the effective predisposition and delivery of emergency items to meet the customer’s requirements.

• Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Accra Hub. Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs.
• Ensure UNHRD has sufficient predisposed emergency kits/items to meet anticipated customers’ request.
• Monitor inventory management processes and track trends to ensure accurate stock records. Coordinate the maintenance of records and databases.
• Work closely with the other hub team members to ensure customers’ request and expected timelines can be met.
• Collaborate with warehouse staff to optimize effective operational planning, storage and handling processes.
• Ensure coordination and alignment with the Hub teams, manage key accounts, and maintain customer satisfaction, ensuring accurate and timely information sharing.
• Excellent in analytical skills, can identify and define problems, extract crucial information from data & provide comprehensive recommendations and/or develop workable solutions to problems in complex situations.
• Identify evolving client needs, recommending changes for process improvement in customer service. Continuously seek opportunities and actively contribute to efforts to enhance customer service procedures and tools through increased digitalization.

Qualification Required & Experience

• Completion of secondary school education. Additional training in logistics, supply chain management, or related field is desirable.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• At least 5 years of experience in logistics, supply chain management, and warehouse management. Experience in an international organization is an asset.
• Proficiency in logistics software, SAP, Microsoft Excel, Word and PowerPoint Strong organizational skills, and excellent customer service skills. Fluency in English and local language is required.
• Knowledge of another UN language is an advantage. Accurate, attentive to detail and thorough in managing logistics and customer service information to deliver as one of common goals.
• Stays focused and calm when under pressure and continue to deliver quality work. Focused on meeting the needs of clients and providing high-quality services.
• Uses initiative and sound judgment to address and resolve issues. Collaborates effectively and respectfully with colleagues of the same and different units from diverse background/nationality/ages and belief to achieve organizational goals.

LANGUAGE:

• Fluency and good command of the English language is essential.

Location: Accra

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