Junior Account Manager - Enroute54

Enroute54 offers curated African travel experiences by providing full-service travel concierge including flights, visa support, hotels, transport, tours and events. As a travel and concierge service company, we curate personalized and seamless African travel experiences for groups of all sizes. Our goal is to offer local insights to the best experiences and vendors for travel to the African continent, and to ensure a smooth and high-level experience where guests leave all the ground planning, back-end logistics and heavy lifting to us and enjoy an unforgettable, fun and well-curated trip.

We are committed to good travel and believe that travel should build a sense of global community, fostering the understanding that whatever you do while travelling can ultimately touch you and the world in a positive way!

Our team comprises experts from diverse fields, including Business Administration, Accounting, International Tourism Management, Sustainability, International Relations, Political Science, and Biological Sciences.

We are on a journey to impact Africa through travel.

Role Description

Are you a customer-focused, problem-solving whizz with a knack for building great relationships? We're looking for a Junior Account Manager to join our star operations team. In this role, you'll be a main point of contact for our clients, helping them plan and book their dream travel experiences. You'll work across a portfolio of accounts, ensuring every client's journey is smooth and enjoyable from start to finish. You will work closely with the Operations & Account Management team to deliver on all KPIs in this fast-paced and dynamic environment.

If you have a customer-first mindset, great communication skills, and a passion for planning & travel, we want to hear from you.

Responsibilities

• Manage and nurture a small portfolio of client accounts, building strong long-lasting relationships that convert into repeat customers
• Researching into and crafting itinerary & experience proposals based on client requirements and internal product planning - including flights, accommodations & activities
• Assisting with the logistical planning of confirmed trips & experiences as assigned
• Managing communications with vendors and on-the-ground service providers across our various destinations, and ensuring that our vendor & product catalogues are updated at all times
• Researching into new travel destinations, awesome experiences and vetting suitable partners for our clients and product catalogues
• Support our marketing department by providing necessary information for asset development – example: itineraries, destination information and experience descriptions
• Providing ongoing and timely support to client accounts as assigned, before, during & post-travel
• Maintaining accurate and organized client records
• Promoting and being an all-round ambassador of the brand

Reporting Line: You will be supervised by an assigned Senior Account Manager and managed by the Operations Lead

What are we looking for?

Essential Skills

• A bachelor’s degree in a relevant or related field
• Adaptability and the ability to switch focus easily and think on your feet
• Excellent written & verbal communication
• An enthusiastic and dedicated individual ready to learn on the job, and to commit hard work to a growing start-up
• Exceptional interpersonal and communication skills
• Attention to detail and excellent planning, administration & research skills
• A good understanding of travel experiences & the tourism landscape (African countries desirable)
• Proficiency in Microsoft Office software [specifically MS Word, Excel, PowerPoint, and Outlook] or Google Docs Editors suite [specifically Docs, Sheets & Forms]
• Ability to collaborate with various stakeholders at different levels
• The ability to manage multiple projects simultaneously, prioritizing and multi-tasking effectively
• Excellent organizational and time-management skills
• A customer-focused mindset with a strong affinity for problem-solving
• A self-starter with the ability to work autonomously, with and in a team environment
• A willingness to contribute productively to team and personal development
• Great work ethic with a positive, proactive & can-do attitude

Additional Skills

• Previous experience in an administrative or project management environment will be a plus.
• Previous experience in travel management or hospitality is advantageous but not mandatory
• Knowledge of Canva is desirable

Compensation Package

• Monthly Salary: including all statutory payments
• 15 days paid holiday in first year post-probation, with increase to 20 days in subsequent year
• Monthly Transport Allowance
• Annual Health Contribution
• Annual Bonus: Discretionary and based on individual and company performance
• Enroute54 Merch Allocation

Travel and Hours

This role may necessitate travel within the country and on occasion, within the continent. Given that we work across different time zones, some non-traditional hours for early or later client calls are an expectation of this role. Weekend work may also be required due to the nature of the business and role.

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