Old Mutual Administrative/Secretarial Jobs in Accra
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Job Description
Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.
Responsibilities
- Send all renewal letters to existing clients 3 months prior renewal.
- Process and pay all claims within 72 hours after all documents received.
- Prepare and deliver policy documents to new and existing clients.
- Establish effective working relationship with clients, broking companies, and all stakeholders for operational efficiency.
- Assist in providing accurate data for audit in Operations.
- Adheres to business, process, and compliance rules.
- Gather, analyze, and interpret data to suggest appropriate process changes.
- Supports ad-hoc department initiatives and cross-functional team projects.
- Builds and maintains relationships with other departments, intermediaries, and Corporate Relationship Managers.
- Informs clients of requirements, procedures and provides input to other areas such as client feedback or queries.
- Performs general office administration such as follow-ups, client call-backs and policy changes.
- Manages and resolves customer complaints and queries.
- Drives the organizations persistency improvement guidelines.
- Attend to client requests, enquiries, and policy information within timelines.
- Prepare premium quotations and deliver to clients within 24 hours turnaround time.
- Any other required duties
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Competencies
- Collaborates
- Communicates Effectively
- Drives Results
- Ensures Accountability
- Plans and Aligns
- Tech Savvy
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