Field Operations Lead - Kofa

Kofa is seeking an experienced and proactive Field Operations Lead to oversee and optimize our battery network and swap station operations. This role requires a strong leader who can build and manage a high-performing team of field associates and dispatch riders, drive operational excellence, and ensure that reliable data reporting supports decision-making across the company. You will play a pivotal role in identifying and implementing process improvements, ensuring compliance with health and safety standards, and delivering a seamless customer experience.

Key Responsibilities

Leadership and Team Development

• Lead, mentor, and grow a team of field associates and dispatch riders, ensuring alignment with company goals and operational standards.
• Set clear objectives, assign responsibilities, and track progress to ensure timely and high-quality execution.
• Conduct regular performance reviews, provide coaching, and create development plans for team members.
• Foster a culture of accountability, collaboration, and continuous improvement across the team.

Operational Execution and Coordination

• Oversee daily field operations, including swap station maintenance, battery logistics, and rider dispatch activities.
• Ensure dispatch riders execute battery movements and customer deliveries efficiently, safely, and on schedule.
• Coordinate with EPC (Engineering, Procurement, and Construction) and O&M (Operations and Maintenance) providers for station installations and maintenance.
• Act as the primary liaison for O&M providers, contractors, and other external partners.
• Collaborate with Network Management, Sales, and Marketing to plan rollout of swap stations and meet deployment targets.

Process Improvement and Operational Excellence

• Identify gaps and inefficiencies in workflows involving field associates and dispatch riders, introducing improvements to increase speed, safety, and reliability.
• Standardize operational processes for station servicing, battery movements, and field reporting to ensure consistency and scalability.
• Track and analyze KPIs such as station uptime, incident resolution time, dispatch efficiency, and battery turnaround speed.
• Partner with R&D and engineering teams to support equipment testing and technology rollouts.

Data Reporting and Monitoring

• Establish structured reporting routines, including daily, weekly, and monthly dashboards covering field activities, dispatch performance, and incident trends.
• Provide frequent, data-driven insights on operational performance, station uptime, team productivity, and customer service levels.
• Ensure accurate documentation of tasks, incidents, risks, resolutions, and preventive measures.
• Share timely operational reports with leadership to support decision-making and resource planning.

Issue Resolution and Safety

• Respond quickly to network and customer issues, coordinating with NOC, Sales, and Engineering as needed.
• Ensure Health & Safety standards are consistently implemented and monitored across all field operations, especially rider dispatch and battery handling.
• Lead root-cause analysis of incidents and drive preventive measures.
• Participate in on-call rotations, including nights and weekends, to address urgent needs.

Qualifications And Skills

Education

• Bachelor’s degree in Operations Management, Engineering, Business Administration, or related field (or equivalent experience).

Experience

• Proven track record in field operations, logistics, or technical service delivery.
• Demonstrated experience managing and developing teams, including dispatch riders or logistics field staff.
• Familiarity with EPC, O&M providers, or energy/network operations is highly desirable.

Skills

• Strong leadership and people management skills with ability to supervise field associates and dispatch riders.
• Data-driven mindset with ability to produce actionable reports and insights.
• Effective problem-solving and decision-making under pressure.
• Excellent communication and cross-functional collaboration skills.
• Proficiency in Microsoft Office Suite, reporting tools, and project management software.
• Strong understanding of Health & Safety regulations and field best practices.
• Ability to ride a motorcycle is an advantage, given the field nature of the role.

Other Requirements

• Willingness to travel frequently to field locations.
• Flexibility to participate in on-call rotations, including nights and weekends.
• Valid driver’s license and reliable transportation (if applicable).

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