Personal Assistant - MTN Ghana

At MTN, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be.

It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Job summary

Provide administrative, secretarial, and personal assistance to the CEO and ensure effective functioning of the CEO’s office.

Context:

• Dynamic and highly competitive telecommunication & ICT industry
• Highly legal &Multi regulated environment / Complexities of listing on the Ghana Stock Exchange (GSE) given expanded
• Environmental, social and governance prioritized
• Public Listed Organization
• Partnerships at the core of industry plans
• Multinational environment – Corporate Services Group best practices
• Performance driven environment
• Diverse cultural environment
• Unionized environment
• Regionalization structure implication

Key Tasks:

• Responsible for managing the CEO’s schedule: This includes but not limited to meetings, appointments, and other engagements for the CEO. Alignment of schedules for both internal and external stakeholders will be required.
• Responsible for handling communication: Responsible for managing the CEO’s emails, phone calls and other forms of communication. This includes but not limited to prioritizing messages and ensuring that important information communicated to the CEO in a timely manner.
• Responsible for conducting research: Conduct research on a variety of topics as assigned. Compile and present this information in a concise and clear manner.
• Acting as a Liaison: Act as a liaison between the CEO and other members of the Executive team as well as external stakeholders including investors, partners, vendors, and clients.
• Responsible for handling administrative tasks: Managing administrative tasks such as record keeping, documents sorting and filing, managing expenses, and preparing reports.
• Responsible for organizing events: Organizing and coordinating events including conferences, business-related functions strategic meetings as assigned.
• Responsible for coordinating travel arrangements for the CEO including creating detailed itineraries.
• CEO’s office management: Oversee the office management of the CEO’s office.
• General support: Provide general support to the CEO and perform other work-related duties as assigned.

Education:

• Minimum of a First Degree in a related field of study.
• Professional Certification e.g., Certified Administrative Professional (CAP)/ Certified Professional Secretary (CPS) or related certification is required and/or Project Management certification

Experience:

• 5 years Personal Assistant/Executive Secretary/Office Administrator to a C-Suite role

Professional/Technical competencies:

• Stakeholder management
• Project Management
• Highly familiar with software suites, such as Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Business Acumen
• Organization skills/highly organized
• Detail oriented
• Analytical and critical thinking skills.
• Communication skills – both verbal and written. Ability to communicate clearly and concisely at all levels both internally and externally.
• Reporting and business writing skills
• Business manners and integrity
• Digitally savvy and curious
• Experience in creating and maintaining office management systems and procedures.
• Effective multitasking.

Skills / physical competencies:

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail and commitment to the organization.
• Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff and external partners
• Emotional maturity
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
• Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment.
• Forward looking thinker, who actively seeks opportunities and proposes.
• Courage Skills- Effective team player, manages self-performance, extremely effective independently, good conflict management, takes and manages accountability at their level.
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently.
• Personal Skills - Trustworthy, integrity and ethical in dealings
• Operating Skills - Ability to focus on priorities and plans, manages and monitors work effectively.

Must live the MTN Values of:

• Lead with Care, Collaborate with Agility, Serve with Respect, Can-Do with Integrity, Act with Inclusion.

General working conditions

• Anywhere/Anytime work/ Ability to manage self/Personal accountability.

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