SBP Africa Human Resource Management Jobs in Ghana
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Job Summary
The Training Officer will be responsible for developing, coordinating, and implementing training programs for both employees and clients. This role requires a proactive individual with excellent organizational and communication skills who can assess training needs, design and deliver effective training solutions and sessions to enhance skills, knowledge, and performance.
Key Responsibilities
- Training Program Development: Design and develop comprehensive training programs and materials for internal staff and external clients, ensuring alignment with business goals and industry standards.
- Training Delivery: Conduct engaging and interactive training sessions, workshops, and seminars both in-person and virtually.
- Needs Assessment: Assess training needs through surveys, interviews, and collaboration with department heads to identify skill gaps and training requirements.
- Content Creation: Develop and update training content, manuals, and e-learning modules that are relevant, interactive, and accessible.
- Training Evaluation and Feedback: Monitor and evaluate the effectiveness of training programs, gather feedback, and make necessary adjustments for continuous improvement in quality and outcomes.
- Training Coordination: Schedule and organize training sessions, including logistics, materials, and communication with participants.
- Record Keeping: Maintain accurate records of training activities, attendance, and outcomes.
- External Training Management: Liaise with clients to understand their training needs, develop customized training solutions, and deliver training to client teams.
- Assess and understand training needs of outsourced employees, develop customized training solutions, and deliver training to them.
- Identify and create collaboration with external facilitators and trainers.
- Continuous Improvement: Stay updated with industry trends, new training methodologies, and best practices to ensure the company’s training programs are cutting-edge and effective.
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Required Skills or Experience
Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Proven experience as a Training Officer or in a similar role, preferably within the outsourcing or BPO industry.
- Strong knowledge of training methodologies, tools, and techniques.
- Excellent communication, presentation, and interpersonal skills.
- Ability to create engaging and effective training materials.
- Proficiency in using e-learning platforms and MS Office Suite.
- Strong organisational and time management skills.
- Ability to work independently and as part of a team.
Locations: Madina and Tema
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