Accounts Receivables Supervisor - Kempinski Hotel

Description

The incumbent in this position is responsible to facilitate payment of all money due by promptly preparing invoices and processing incoming checks in accordance with hotel accounting and financial policies and procedures as well as following up on all outstanding payment owed to the hotel.

Key Responsibilities

• To know and observe the credit policies of Kempinski Hotel Mall of the Emirates.
• Process the daily transfer from guest ledger to city ledger of all invoices and credit card payments promptly.
• To check if all daily City Ledger folios are received from Front Office. To check that room rates charged to travel agents are in accordance with their contracts.
• To ensure that group billings are completed as per contract.
• To ensure that all folio transfers are approved Debtors and routed to correct customer.
• To ensure accuracy of all charges and credits posted to the individual accounts.
• Update any changes of customer’s details and contacts.
• To check if the invoices are attached with proper covering details e.g. authority letter, vouchers, or any other relevant documents supporting the charges before dispatching to customer.
• To maintain the records i.e. photocopy of invoices, supporting documents, statements, filing etc.
• To check the balances of account receivables to ensure that all figures are accurate and tied to related accounts.
• To balance all house accounts on a weekly basis.

• To investigate disputed charges and to follow up on queries received by City Ledger Customers and credit card customers.
• To reconcile payments and open invoices.
• To maintain ongoing detailed documentation of all collection efforts for future analysis of a customer’s credit worthiness and to serve as support in the event of a bad debt write-off.
• To update approved credit customers in Fidelio and SCALA.
• To contacts delinquent accounts and try to collect money in the shortest delay possible.
• To report to the Credit Manager all matters affecting credit and collection. To issue pro forma invoices according to the indication of the responsible department and to file a copy.
• To monitor and maintain supporting documents of all advance deposits.
• To reconcile accounts receivable trial balances with the general ledger accounts each month and to ensure accurate ageing.
• To answer client’s queries promptly, professionally and efficiently. Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety. To ensure that all potential and real hazards are reported and rectified immediately. To understand and strictly adhere to the Hotel’s Employee rules & regulations.
• To report for duty punctually wearing the correct uniform and name tag at all times.

Skills, Knowledge & Expertise

• BSc in Accounting or related field
• 2-5 years in accounts receivable or general accounting experience in a five star luxury hotel or multinational company.
• Excellent oral and written skills
• Ability to handle high volume with attention to detail
• Excellent written and verbal communication skills
• An ability to establish and retain effective working relationships with hotel staff and clients/vendors Strong
• Organizational and time management skills
• Applies a professional, confidential and ethical approach at all times
• Works in a safe, prudent and organized manner
• Ability to operate computer and office equipment
• Proficiency in Excel and Word
• Experience in respective accounting software is a plus
• Knowledge of the generally accepted accounting principles and local regulations

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