DHL Group Supply Chain/Logistics/Warehousing Jobs in Accra
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Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross-border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we’re looking for the right people to help us maintain and grow it. People like you.
Role Context
Effectively qualifies a suspect before allocation to Field Sales, Direct Sales or Telesales or any other relevant channel charged with ongoing or future campaigns. Is expected to achieve individual sales lead targets as set out in the Global Commercial Standards and key performance indicators.
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Key Responsibilities
Internal Customer
- Collaborate with Sales team to ensure that FSE/TS sales receive and work on leads assigned to them.
- Also refer to the service points prospects that fell within the cash threshold.
- Ensure co-operation with other members of the sales team.
- Accurately quantify express revenue potential as well as current shipping profile in addition to validating customer information and needs when assigning leads
- Produce quality prospects and potential account leads to contribute to the achievement of the country’s overall sales objectives and targets.
- May participate in ad hoc projects and assignments from time to time.
Process
- Make a minimum of 45 calls per selling day to suspects in view of converting these to prospects for sales team of key into their pipeline.
- Daily activities need to be planned and entered into the COMET.
- Daily/weekly analysis and feedback must be submitted to the Telesales Manager.
- Where necessary, raise necessary documentation applicable to the main customer information is available and current
Process
- Build up a keen relationship with the relative parties.
- Develop/facilitate the specific process for Key accounts.
- Assist in the Implementation of compliant clearance procedures.
External Stakeholders
- Integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customers” immediate and future needs.
- Provide customer-oriented service at all times relating to specific sales issues.
- Source and qualify all suspects received in order to pass leads to the appropriate sales channel and /or resource via COMET/ CSV.
- Maximize all opportunities to secure new businesses through the lead qualification process in order to build and maintain strong internal and external customer relationships
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Minimum Requirements
Education & experience
- Bachelor’s Degree
Knowledge, Skills And Expertise
- Can do attitude combined with analytical thinking.
- Good communication skills with excellent telephone manner
- Self-motivated and able to work under pressure.
- Excellent organisational skills
- Customer Service orientation
- Customer and sales orientation
- English language
- Team Orientation
OUR OFFER:
- Strong career support in an international environment.
- Great culture and colleagues.
- Multifarious benefit program.
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