Safari Valley Resort Administrative/Secretarial Jobs in Ghana
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Safari Valley Eco Resort is the first luxury eco-park resort in Ghana, located on a 250 acre land in the heart of the lush, tropical valley of the Okere district in the Eastern region of Ghana, surrounded by the incredible natural beauty of exotic wildlife, exquisite flora and fauna, and an unspoiled beauty of nature. Safari Valley Eco Resort is an affirmative action and equal opportunity employer, employing over 700 direct and indirect workers.
WHAT WE OFFER:
While working at Safari Valley Resort, we offer you an attractive and competitive salary & benefit package. You will be surrounded by some of the most talented leaders and teams, people who you can be proud to work with. We also invest in the training and development of our teams, and you will continue evolving and building your skills through personalised career plans.
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ROLE SUMMARY:
The Front of House Manager is the face of our brand and will be responsible for the effective & efficient management of all aspects of the Front of House operations, which includes but not limited to Welcoming of guests, Cabin Reservations, Call Centre, Day Visitor Agents and Public Relations. All with the prime objective of providing a first-class premium service for our esteemed clientele.
DUTIES & RESPONSIBILITIES:
- Ensure a faster, efficient and courteous check-in and check-out of new arrivals and departing guest, respectively.
- Ensure budget preparation, accurate financial reporting and inventory control related to front office operations.
- Ensure the prompt resolution of all forms of guest enquiries & complaints, either via phone or the web.
- Responsible for managing front office staff, including training, scheduling, and performance evaluations.
- Ensure consistent and exceptional customer service to all our guests by providing general support to visitors, acting as the first point of contact for both internal and external clients.
- Liaise with other key stakeholders and departments to ensure a seamless guest experience.
- Ensure the strict monitoring and implementation of all front office SOPs as required.
- Prepare daily, weekly and monthly reports to be presented to the General Manager.
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Qualification Required & Experience
- Minimum of five (5) years work experience in a Front Office Ops or similar role.
- Bachelor’s degree in Management, Business Administration, or a related field.
- Detail-oriented and exceptional problem-solving skills.
- Open to work on different shifts, including weekends and holidays.
- Strong leadership and organisational skills and excellent communication/interpersonal skills.
- Proficiency in the Microsoft Office suite and any well-known front office management software.
- Able to multitask and work under pressure.
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