Senior Manager: Ethics - MTN Ghana

Division: Risk & Compliance

Department: Ethics

Location: Accra

Position: Senior Manager, Ethics

Level: MTN Level 3H

Reports to: Chief Risk & Compliance Officer

Job Summary:

The role is responsible for the technical leadership of companywide ethical standards, policies, regulations, culture and governance. The role involves collaboration with senior leadership to define the companywide ethics strategy.

Tasks

• Develop corporate ethics statements, policies and supporting forms/acknowledgements.
• Provide technical reviews of corporate policies to ensure corporate consistency and integration with the company’s ethics philosophies.
• Provide technical input for the development and implementation of corporate ethics and conflict-of-interest training.
• Provide technical expertise towards fact finding engagements pursuant to complaints and allegations of ethical wrongdoing or conflicts of interest.
• Develops and maintains confidential procedures for the handling and processing of complaints and allegations. Provides processes for the confidential hearing of employee issues related to the ethics or conflicts.
• Maintains an up-to-date knowledge and understanding of corporate governance requirements, compliance and reporting responsibilities, and related legal benchmarks from related laws.
• Provide technical role input to Senior Leadership and assist with reporting to the Social and Ethics Management committee of the Board.
• Provide support to internal stakeholders in the area of fair treatment and effective internal justice system
• Ensure effective implementation of the Group-wide ethics strategy by means of providing direction, structure, business plans and support.
• Set and maintain ethical measurement metrics to track Ethics progress made across MTN Ghana in line with best practice.
• Drive automation of ethical practices and reporting mechanisms; analysing and interpreting ethics trends for decision making.
• Drive efforts to continually raise personnel awareness and capability in relation to ethical standards and expected behaviours.
• Hold an observer status at companywide decision-making fora including the Disciplinary Committee to uphold the company ethics and inclusivity.
• Drive and maintain good level of Ethics and Fraud Awareness across the business and with identified third party partners.
• Implement and monitor the established Ethics Risk Management (ERM) programme and methodology for their area, within the established Enterprise Risk Management standards, frameworks, and solutions, in accordance with both internal and industry benchmarks
• Promote an ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance
• Ensure implementation of the Group Risk Escalation and Acceptance Policy; furthermore:
• Manage and resolve escalations that have impact on critical path of service delivery.
• Escalate issues in line with the Group Risk Escalation and Acceptance Policy
• Manage and provide solutions to issues that require formal resolution
• Provide input on risk standards and practices derived from analytics on internal data and make recommendations, as appropriate
• Perform Business Impact Trend Analyses on both internal and external risks that have an ethical impact / implication that need to be addressed to sustain business operations and for decision making.

Context :

• Evolution to a technology company and business models
• Multi-regulatory and multifaceted stakeholder management
• Public Listed Organization
• Environmental, social and governance prioritized
• Partnerships at the core of business practices
• Operate under King IV governance principles
• Data privacy and security prioritized
• Advanced analytics and data-driven organisation.
• Ambition 2025 strategy

Education

• Minimum of a bachelor’s degree in law or related field with Compliance training/exposure.
• A professional qualification in Ethics Management and/or Risk Management is a plus.

Experience

• Minimum of 7/8 years’ experience in area of specialization in a medium to large organization across diverse cultures and geographies; with 4/5 years managing others.

• Experience in a senior role that required the ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

• Experience managing teams and technical experts

Training

• Ethics Management
• Fraud Risk Management
• Corporate Governance
• Anti-Bribery and Corruption (ABC)
• Anti-Harassment

Knowledge Competencies:

• Excellent verbal and written communication skills.
• Strong analytical and critical thinking skills.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Proficient with Microsoft Office Suite or related software.
• Stakeholder Management
• Change Management
• Corporate governance
• Risk & Compliance Management

Skills / physical competencies:

• Demonstrated ability to build partnering relationships across the company at all levels.
• Persuasive, good listener and assimilator of ideas and perspectives.
• Manages self and team performance, good conflict management, takes and manages accountability
• Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
• Interpersonal Skills – Leadership, customer centricity, collaborative and coaches & develops direct reports
• Personal Skills – Trustworthy, integrity and ethical in dealings
• Operating Skills – Ability to focus on priorities and plans, manages and monitors work effectively
• Organisational Positioning Skills – Good written and verbal communication, presentation skills commitment to the organization
• Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities.
• Influencing and Consultancy skills

Must live the MTN Values of

• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion

General working conditions

• Anywhere/Anytime work/ Ability to manage self/Personal accountability.

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