Excite Panacea Limited IT Jobs in Accra
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We're seeking dynamic individuals to join our technical support team and contribute to our continued success. As a Support Agent, you will be involved in field service, direct customer communication, providing outstanding customer service, conducting training sessions, and supporting sales efforts. Fluency in English is essential for this role. This position will require on-site presence on certain occasions. If you're ready to make an impact, apply now!
RESPONSIBILITIES
- Data Collection
- Outlet Identification and Mapping
- Visibility Check
- Data Entry and Reporting
- Conduct training sessions for new users and ongoing training for existing users.
- Log and track support requests using the ticketing system.
- Generate regular reports on system usage, performance, and user feedback.
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REQUIRED SKILLS
- Excellent Communication Skills
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills
- Digitally Savvy
- Ability to work independently and as part of a team.
- Field Survey Experience
- Customer Service Skills
- Experience in Sales-Related Activities
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