CA Global Africa Laboratory Jobs in Accra
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Job Description:
Our client is a well-established international player in the medical products and services sector, with its central operations based in West Africa and a footprint spanning 17 countries in the region. With over four decades of experience, the organization has evolved from a regional distributor into a market leader in diagnostic equipment, consumer health products, and chronic disease management services.
In recent years, the company has diversified into the Life Sciences space, forming strategic partnerships with global leaders in next-generation sequencing, genotyping, and gene expression technologies. This forward-thinking approach has positioned them at the forefront of healthcare innovation across the continent.
We are seeking a Field Application Specialist to join the service and support team. This remote position will provide service and support to our customers.
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Responsibilities:
- Provide highly visible customer support, facilitates customer training, and offer data analysis, logistical, and troubleshooting.
- Support the entire Life Science product range with the primary goal to ensure maximum utilization of ISN’s systems and increase system pull-through while sustaining customer retention.
- Support new customer sites including facility inspections, instrument validation.
- Review and approve operational quality of equipment and instruct customers about correct
- usage and maintenance of systems.
- Discuss troubleshooting issues with the customer, support the end user's technical skills and provide guidance for the design of biochemistry/assays, setup of experiments, usage of software and the handling of instruments.
- Help to support key accounts sales efforts through technical presentations and demonstrations.
- Develop and improve key company processes, such as case logging, documentation, and reporting that supports our mission of building a world-class customer support organization.
- Must be willing to travel up to 60%
Requirements: Qualification and Skill
- PhD in Chemistry, Biochemistry, Molecular Biology or Genetics, OR M.S. and 3 years relevant experience.
- Must be fluent in English, with strong written and verbal communication skills.
- Considerable biotech experience preferred.
- Strong understanding of genomics, sequencing applications, and methods that apply to Next Generation Sequencing technology.
- Prior field experience supporting customers in a highly technical field is required.
- Experience using Genotyping and Sequencing technologies preferred.
- Proficient with general lab best practices and common Molecular Biology techniques.
- Demonstrated experience with instrumentation such as liquid handling robotics and optical scanners are a plus.
- Demonstrated understanding of commonly used Genotyping data analysis software applications and/or Bioinformatics tools and programs is a plus.
- Demonstrated superior problem-solving and interpersonal and account management skills in a commercial environment.
- Demonstrated written and verbal communication and training skills.
- Ability to operate as an independent contributor and as a cooperative member of a team.
- Thrive in a remote work environment and are highly self-motivated with a strong work ethic.
- Can effectively manage your time and prioritize tasks to meet deadlines.
- Clear vision of and commitment to providing outstanding customer service.
- Ability to successfully operate in a fast-paced, rapidly changing environment.
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