Human Resource Generalist - Marie Stopes International

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has over 9,000 team members working in 37 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centered care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

Job Description

MSI Ghana has vacancies for passion driven, well-organised, client-oriented and energetic individuals with the below relevant qualification/s and experience in Accra. MSI Ghana’s goal is to meet the needs of the underserved and improve access to the use of Family Planning (FP) and other Sexual Reproductive Health (SRH) services. At MSI Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future.

The HR Generalist will be responsible for the various human resources functions which include recruitment, staffing, payrolling, coordinating training and development, performance monitoring and support with team counselling. The job holder will be in charge of reviewing team database and manage the HR Persol software. S/He will ensure that personnel files are updated periodically and all team data is effectively filed. The job holder will coordinate all recruitments, prepare interview reports, and coordinate inductions for new team members. S/He will support with day-to-day management of HR and Admin functions.

Key Responsibilities

Team Recruitment and Team Database Management

• Develop a recruitment plan for all interviews and ensure that interviews go through all the HR processes
• Provide support and assistance to supervisors on team recruitment
• Conduct reference checks on successful candidates and document outcome and give feedback to unsuccessful candidates.
• Develop induction process and coordinate/facilitate inductions
• Coordinate and support the review of all JDs and ensure that JDs are signed off and put on file
• Maintain personnel records – health insurance, pension, leave, etc, and ensure the relevant HR database is up to date, accurate and complies with relevant legislation.
• Ensure that HR PERSOL is updated periodically

Attendance Management, Capacity Building and Development

• Maintain up-to-date leave records (annual, sick, maternity, etc.) and ensure proper leave applications, approvals, and balance tracking.
• Collect and verify departmental timesheets for approval and payroll and audit purposes.
• Ensure all leave applications and approvals are documented and filed.
• Identify training and development needs/opportunities and cluster into in-house and external
• Organize and co-ordinate in-house training sessions, workshops, etc
• Put together seminar plans and ensure that team members benefit from them
• Process employee requests for outside training while complying with policies and procedures.

Compensation/Benefits Administration and Performance Management

• Collate and verify monthly payroll inputs
• Support the preparation and processing of monthly payroll.
• Maintain accurate payroll records for all employees.
• Respond to payroll-related queries and resolve discrepancies.
• Coordinate with Finance to ensure timely salary disbursements.
• Ensure statutory deductions (e.g. PAYE, SSNIT, Tier 2/3) are accurately calculated and submitted.
• Track contract expirations, salary reviews, and promotions for payroll updates.
• Ensure confidentiality and security of payroll information.
• Ensure that performance PLUS review conversations are happening as agreed to (Start of year, Midyear and End of year)
• Provide support to all team members to developing personal development plans
• Support team members with the development of IOPs
• Collate yearly PP forms and ensure forms are reviewed and signed off
• Support with compensation and benefits administration including payroll.

Team Management and Supervision

• Provide line management for the HR Officer/Assistant, including motivation, performance management, KPI setting, recruitment, induction, and team development.
• Support the Head of HR & Admin in building team capacity on employee relations policies, employment law, and best practices through coaching and guidance.
• Assist the Head of HR & Admin in fostering a performance-driven culture by setting clear strategies, measurable goals, regular feedback, and performance-based rewards.

Required Skills or Experience

About You To succeed in this role, you must have:

Knowledge, Skills and Experience

• A minimum of Bachelor’s degree in HR, Social Sciences etc
• A Master’s degree in Human Resources or a relevant field, or a professional HR certification (e.g., is highly desirable.
• Minimum five (5) years’ experience in a similar position at management level with an I/NGO and/or private sector
• Minimum (2) years’ experience of working as a middle level member of an HR function
• Experience of managing employee relations issues, including compromise agreement settlements, employment tribunals, disciplinary and grievance matters
• Conversant with the Labour Act 2003 and other labour related legislations
• Experience of leading and managing a team
• Ability to perform under pressure, handle heavy workloads and meet stringent reporting deadlines
• Operational thinker with excellent analytical skills
• Excellent interpersonal and communication skills (written and verbal)
• Ability to build effective working relationships at all levels of the organisation
• Accuracy and attention to detail and good organisational skills
• Ability to juggle multiple and competing demands
• Coaching skills – ability to coach team members and managers in order to improve performance
• Business-focused and results-oriented individual – keen to deliver the best outcome for the organisation
• Cross–functional team player with very good people management skills
• Possess very good relationship building and negotiation skills
• Excellent face-to-face training and facilitation skills
• Able to work on own initiative and at longer periods
• Customer-focused with good interpersonal skills able to engage with people at all levels
• A prochoice individual who is passionate about maternal health
• Motivates team members to deliver high-quality service and results and is able to give constructive/ honest feedback
• Self-motivator and able to motivate others to achieve results and very enthusiastic
• Culturally sensitive team player who is sympathetic to women and men seeking Family Planning and Reproductive Health services

Location: Support Office

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