Custody Operations Manager - First National Bank

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team in Global Market, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Your main duties will be to focus on the management and controlling of all administrative tasks and risk activities for the Custody business by ensuring that all laid down procedures and policies are adhered to, ensure that all settlements activities for Equities, Money Markets, Bonds, Cash and Corporate Action transactions are processed in a diligent manner

Are You Someone Who Can

• Identify potential financial risk that the annual business plan might bring about and ensure measures are taken to manage that risk against the financial expenditure budget
• Create, analyse and interpretbudget Variance Reports to ensure financial planning and accruals are adjusted to accommodate changes in business operations
• Increase operational efficiency and suggest solutions to enhance cost effectiveness control costs for business area
• Monitor revenue growth for applicable income streams Determine targets for revenue growth Identify and implement on opportunities for revenue growth
• Contribute to the development of larger overall area budget
• Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration
• Research and design a longer term financial resource requirement plan for the area of responsibility
• Present the business case to motivate for financial resources
• Analyse and develop implementation plans against the forecasted financial budget
• Develop tactical budget for area of responsibility that minimise expenditure and manage costs
• Control the budget for area including the authorisation of expenditures and implementation of financial regulations
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Engage in cross-functional relationships to obtain and to provide work support
• Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums
• Anticipate and meet the needs of customers and commit to continuous development and entrenchment of a customer service culture
• Develop and implement practices which build service delivery excellence and implements efficiency models
• Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement
• Creates risk awareness and manages audit findings Participate in Group risk forums where required and cascades relevant information through team
• Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies
• Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions
• Drive strategic projects, change management and platform integration across operations
• Leverage Group capability to exploit opportunities
• Ensure and encourage adherence to an operational framework of policies and procedures
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders
• Maintain up to date knowledge of local and global trends
• Provide thought leadership and expertise
• Execute defined business strategy by translating it into the business operations
• Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks
• Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions
• Be aware of, and responsive to local conditions
• Influence the development of appropriate organisational structures, capacity and delivery systems Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement
• Develop and implement a personal development plan Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others
• Share information and empower others to act
• Acts as a role model for continuous professional development in area of expertise
• Manage performance of team or teams in areas of responsibility against expected individual and team delivery targets
• Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures
• Build team succession plans for roles in own area and influence resource planning
• Ensure clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture Implement people resource planning in line with delivery and performance objectives withinbudget and in partnership with specialised areas
• Implement talent management practices in line with HR policies and procedures
• Provide direction, coaching, and regular feedback to employees to improve performance and implement performance improvement initiatives
• Ensure that skills are transferred in specific function
• Ensure implement employment equity plan target achievement in all recruitment and employee movement activities Identify current and future human capital needs and skills requirements
• Ensure relevant resolution of conflict and respond to any complaints or concerns
• Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
• Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived Influence the understanding and adoption of the organisational strategic direction

You Will Be An Ideal Candidate If You Have

• Relevant qualification
• At least 5 years relevant experience

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in a collaborative working environment

Apply now if you are interested in taking the next step. We look forward to engaging with you.

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