Buwelo IT Jobs in Accra
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Are you a seasoned Technical Support Engineer with expertise in cloud platforms (AWS, Azure), system integrations, and automation tools? Do you thrive in fast-paced environments where you can resolve complex technical issues, optimize workflows, and mentor junior engineers? If so, we want you on our team!
What You’ll Do
- Troubleshoot and resolve escalated technical issues related to microservices, APIs, and cloud infrastructure
- Leverage Zendesk automation, triggers, and macros to enhance support workflows and reduce response times
- Collaborate with Engineering and Product teams to report and prioritize software bugs and enhancements
- Mentor junior engineers, improving their troubleshooting skills and reducing escalations
- Maintain knowledge base articles and documentation to improve issue resolution efficiency
- Work with Windows/Linux environments, networking (TCP/IP, DNS, VLANs), and security best practices
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What We’re Looking For
- 3+ years of experience in technical support, field service engineering, or similar roles
- Strong knowledge of AWS, Azure, PowerShell, and networking concepts
- Hands-on experience with ticketing systems like Zendesk or Jira
- Familiarity with Docker, Ansible, and command-line interfaces
- Certifications in Security+ (CompTIA), AWS Security Specialty, or Microsoft Azure Security Engineer are a plus
Why Join Us?
- Work in a dynamic and collaborative environment
- Opportunity to work with cutting-edge cloud technologies
- Career growth and mentorship opportunities
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