Tizeti Network Ghana Limited IT Jobs in Accra
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Tizeti Network Ghana Limited invites applications from suitably qualified candidates for the job position of Field Services Engineer.
Responsibilities
- Responsible for installation and configuration of customer premise equipment (CPE) at client locations.
- Provide post-installation education to clients on simple troubleshooting
- Diagnosing and resolving technical hardware and software issues involving installations and internet connectivity.
- Maintain accurate service logs and enter them in the database
- Resolution of a trouble ticket
- Application of configuration changes via our change control systems and processes.
- Carry out preventive maintenance to ensure uptime is maintained and corrective maintenance.
- Perform equipment upgrade and configuration
- Draft and submit reports
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Required Skills or Experience
Qualification
- BTech / B.Sc / HND in Engineering Computer Science, Information Technology, or any related discipline (2.1 or upper credit)
- Sound knowledge of networking (CCNA is an added advantage)
- Diagnose and resolve technical hardware and software issues involving internet connectivity, inverter/battery issues, etc.
- Elementary electrical connections knowledge will be an added advantage
- Strong customer service skills
- Written and verbal communication skills to understand issues customers have and to explain technical information to customers in clear terms
- Good analytical and problem-solving skills to diagnose issues.
- Time management skills to handle appointments and stay on schedule.
- Attention to detail and ability to multi-task
- Organisational skills.
- Computer and technical skills
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