Telecel Telecommunication Jobs in Accra
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Role purpose:
To create value on Telecel Ghana’s mobile voice services, drive mobile revenue, grow customers (acquisition, upsell, retention) and drive usage.
Key accountabilities and decision ownership
- Achieve Subscriber and Revenue targets for Mobile voice and implement strategies to achieve the targets
- Work closely with the product and services team to derive maximum value along the product life cycle
- Identifying market trends, Evaluation, and selection of products for future roadmap
- Drive major voice KPIs (Customer, usage, revenue)
- Grow voice Penetration to desirable levels according to business objectives
- Coordinate business activities on National roaming to drive maximum revenue impact
- Generate regular reports (daily, weekly, monthly) to monitor KPIs performance and offer insights for decision-making
- Conduct in-depth and complex analysis to understand customer behaviour along the product life cycle
- Monitor products' pre- and post-launch performance about generated revenue and customer satisfaction.
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Core Competencies, Knowledge And Experience
- Excellent commercial knowledge in identifying growth opportunities and maximising customer value
- Good experience in product management and strategic planning.
- Excellent interpersonal and presentation skills and the ability to communicate and negotiate with stakeholders at all levels (internal and external)
- Strong knowledge on Telecommunications systems to be able to come up with innovative products
- Strong business acumen, with experience driving business performance and KPIs
- Strong analytical and problem-solving skills maintaining high accuracy with attention to details.
- Significant leadership experience and ability to build and maintain effective working relationships.
Must-Have Technical / Professional Qualifications
- University Degree in Information Technology / Computer Science / Business Administration / Marketing or any relevant field
- 2-5 years of experience in the Telecommunications or the ICT industry
- Other Marketing or Product Management certifications will be an added advantage
- Possess very good reporting skills. – Easy use of software such as Tableau, Power BI, MS Excel, MS WORD, and MS POWERPOINT, etc.
- Proficiency in other SQL will be a huge advantage
- Strong analytical skills and ability to model data, clean data, build business cases, data models and projections, draw insights from data trends etc.
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