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A Multinational Financial Institution seeks the services of a RELATIONSHIP MANAGER for their Office in ADUM, KUMASI
Responsibilities
Sales and Business Growth
- Responsible for ensuring the achievement of monthly targets for both deposits and loans.
- Responsible for coordinating marketing sales and support activities for the business, including the design, supply, and distribution of marketing materials to prospective clients.
- Build a pipeline of prospective clients and actively engage such clients to convert them to active clients.
- Organizing customer acquisition activities like market storms.
- Scan the market and feedback on competitor offerings to inform product/process or go-to-market strategy reviews.
- Employ a 360-degree perspective, and a value chain approach on business development to harness potential around clients.
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Customer Care and Relationship Management
- Responsible for ensuring the maintenance of excellent relationships between the business and its clients.
- Segmentation of client portfolio to inform relationship management strategies.
- Collect and feedback all client complaints.
- Responsible for ensuring the effective implementation of service recovery initiatives to ensure that clients complaints are effectively addressed.
- Coordinate client visits by branch and senior managers.
- Must ensure client loan requests are processed within prescribed TAT standard of 72 hours
- Must assist clients by delivering solutions and services as provided by the institution
Credit Analysis
- Responsible for the assessment of applications made by prospective clients in line with provisions, guidelines and standards as set out in the SME Credit Policy.
- Responsible for the preparation and presentation of credit requests to the Credit Committee
- Ensure a credit proposal is based on a thorough understating of a clients’ businesses dynamics, including risks and capacity to service the exposure
Portfolio Quality
- Must support collections team with “soft collections” techniques when required
- Responsible for the achievement of monthly portfolio quality standards set for the business
- Responsible for adherence to agreed Compliance standards.
Reporting
- Responsible for weekly reporting on progress and performance to Management.
- Responsible for any other task(s) that Management may assign.
Required Skills or Experience
- Degree in a related field
- Good selling and persuasion skills
- Good analytical skills
- Previous experience in a similar role in a reputable institution would be advantageous.
- A demonstrable network of potential clients ready to on-board
- Must be focused, organized and able to meet deadlines
- Must take pride in delivery quality every time.
- Excellent knowledge of the Ghanaian Small business climate and preferences.
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Skills / Attributes
- Analytical and hard working
- Self-motivated
- Excellent communication and interpersonal skills
- Ability to drive sales while maintaining an eye for portfolio quality
- Team spirit is essential
Locations:
- Adum, Kumasi
- Suame, Kumasi
- Sunyani
- Takoradi
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