DCI Microfinance Limited Sales / Marketing Jobs in Ghana
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Purpose of the Role:
- Provide dedicated relationship management to a portfolio of cherished customers.
- To enhance business development by meeting sales and service targets.
- To provide expert support and advice to Internal and External customers.
Key Responsibilities
- Responsible for selling the company’s loan and investment products
- Facilitate calls to prospective leads, schedule and follow through on calls with leads and current customers
- Responsible for providing your customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time-saving and added-value solutions and services.
- Proactively identify and respond to servicing opportunities for your portfolio of customers.
- Successfully manage the resolution of all non-routine queries and complaints for your portfolio of customers.
- Liaise with the Credit Risk Department in relation to customer’s borrowing requests, account monitoring and maintenance.
- Seek to consistently deliver excellent Customer Service to your portfolio of customers.
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Personal Attributes and Skills
- Curious – Always trying to understand, new products or processes and systems.
- Accountable – Taking responsibility and using available channels to explain and defend decisions and actions.
- Detail Driven – Must understand the importance of rigor and discipline.
- Adventurous – Must be willing to accept risk and venture into new territories.
- Self Confident – Must be assertive and recognize personal abilities, qualities and judgments.
- Excellent communication and listening skills
- Numerical and analytical skills
- Writing skills
- Presentation skills
Key Requirements
- A bachelor’s degree.
- At least two (2) years of working experience in a similar role
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