Marie Stopes Ghana Administrative/Secretarial Jobs in Kasoa
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The Centre Receptionist will provide Client Centred clinical services in the assigned Centre of Excellence. The job holder will be responsible for monitoring monthly client numbers and income generated, managing the front desk at the Centre, assisting with all administrative and financial responsibilities (record keeping and petty cash management), stock management and keeping Centre records using the approved formats.
She/he will also ensure that formal communications with the various health partners are properly documented and follow up on all clients’ complaints relating to any of the MSIG services and recommendations made. The duties and responsibilities presented below may change as Centre activities evolve and expand with time.
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Key Responsibilities
Partnership and network building
- Encourage a commitment to accommodating clients' special needs such as flexibility on working hours, strict privacy and confidentiality to generate demand for MSIG services.
- Have a public relations and promotional role with colleagues, GHS and the general public
- Collate and submit Centre reports to the Centre Manager timely.
- Monitor monthly client numbers and income generated and in collaboration with the centre teams make appropriate recommendations to meet income-to-cost targets.
Receptionist Roles
- Manage the front desk at the Centre to promote and maintain a welcoming, friendly, professional and efficient atmosphere for all clients in the Centre to ensure client satisfaction at all times.
- Assist in providing counselling on core MSIG Clinical services at the centre.
- Receive, receipt and bank all service income in the centre on a daily basis.
- Assist with all administrative and financial responsibilities (record keeping and petty cash management) in the centre.
- Professionally manage and document client complaints in the centre
- Adequate inventory and stock management
- Keep records in the centre using the approved formats to ensure tidy medical records and registers
- Ensure that the Centre and its surroundings are kept tidy, neat and clean at all times
- Make proper use of available information systems in MSI to facilitate service delivery & trainings
- Assist the M/E officer with client statistics and data relating to clinical issues for analysis.
- Carry out any other lawful duties assigned by the Centre Manager.
Communications and Administration
- Ensure formal communications with the various health partners are properly documented
- Follow up on all client's complaints relating to any of the MSIG services and make recommendations.
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Required Skills or Experience
- Must have at least a diploma/HND or degree
- Basic Certificate in computer applications such as Microsoft Word, Excel, PowerPoint etc.
- At least 2 years post-graduation experience working in a similar role
- Experience working in a clinical environment
- Excellent provider-client interaction skills
- Outstanding written and verbal communication skills
- Outstanding computer skills (Microsoft Word, Excel, PowerPoint).
- Work experience with Ghana Health Service and/or an INGO will be an advantage
- Articulate and analytical with attention to detail
- Sympathetic to women and men seeking Family Planning and Reproductive Health services
- Customer-focused with good interpersonal skills to engage with people at all levels –government, donor and community
- Passionate about maternal health
- Motivates team members to deliver high-quality service and results
- Team Player
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