Herbalife Customer Service Jobs in Kumasi
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As a Member Services Representative, you will play a pivotal role in delivering exceptional service and ensuring customer-centric experiences. This position involves proactively supporting business growth through coaching, education, and awareness initiatives, while meticulously maintaining accurate member records.
In this role, you will handle member inquiries with the aim of ensuring positive outcomes and delivering WOW-level service. This is an exciting opportunity to add value to every interaction and contribute significantly to our mission of excellence!
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In this role, you will be responsible for:
- Delivery of the highest levels of the Member experience where customer centricity is the key focus.
- Attention to activities which support Business growth/ development (proactive Coaching, Awareness & Up Education, support for S&M initiatives and Country/ Regional goals). Adding Value in every interaction!
- First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member.
- WOW service delivery
- Adherence to Service/ Business Targets: key to the success of the position.
- Member records maintenance
- An Ambassador for the Herbalife brand in line with corporate values and EMEA goals to ensure the Brand & image is maintained
Our Requirements:
- Matric equivalent essential
- Minimum 2 years of extensive customer service experience
- An outgoing and positive attitude with the ability to positively influence.
- Excellent Call Center experience
- An exceptional service track record with proven levels of focus within this arena
- A desire to exceed Members' expectations and passion about making a positive contribution to the team, internal customers and Members
- Highly capable of engaging with Members to coach, up educate & positively influence
- A fast learner with experience in change management
- A self-motivator with excellent organizational skills
- Demonstrates excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Command of the English language (in addition to local language)
- PC literacy is essential.
- Strong skills in Microsoft tools
- Ability to work independently and as part of a team
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We offer:
- 5% Provident fund employer contribution
- Lunch Allowance
- Transport Allowance
- 100% Medical Aid cover
- Performance Bonus
- Up to 50% of discounts for Herbalife products
- Free products in the office
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