AccorHotel Administrative/Secretarial Jobs in Accra
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Job Description
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- Carry out the entry and exit procedures for guests and address any problems they may have during their stay.
- Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
- Carry out the check-in and check-out procedures.
- Monitor the VIP, COMP and HOUSE-USE during all stages.
- Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.
- Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).
- Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.
- Take note of guests’ wakeup call requests.
- Forward guest requests to the Guests Relations Department.
- Always greet and bid farewell to guests in a friendly manner.
- Ensure that all official documents are completed in full and in an orderly manner.
- Provide full and accurate information to his/her managers.
- Take part in the Front Office Department’s internal communication meetings and trainings.
- Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.
- Carry out all other duties assigned by managers and hotel management not specified in the job description.
Qualifications
- 2+ years experience working in a hotel receptionist or guest services role
- High school diploma or suitable equivalent
- Proficient in Microsoft Office Suite and other necessary computer programs
- Solid written and verbal communication skills
- Fluency in English
- Fluency in French (not a requirement but a plus)
- Ability to maintain a positive, friendly attitude even under high pressure
- Excellent organisational and multitasking skills
- Professional attitude and appearance
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Additional Information
What is in it for you:
- Employee benefit cards offer discounted rates at Accor worldwide.
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and worldwide!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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