Old Mutual Administrative/Secretarial Jobs in Accra
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Job Description
- This role functions as a subject matter expert in a specific field of administration/product/process.
- Often acts as a point of escalation for matters with a higher level of complexity than those handled by Administration Specialists.
- Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
- May act as a coach for Specialist Staff
- Often consulted for system enhancements.
- Could be accountable for major administration processes and the project management thereof (usually with an extended timeline in excess of a month).
- Strong support role to the BU Executive.
Responsibilities
Sales Opportunities Creation
- Interview allocated potential customers, using a standard sales script, to identify those that fit predefined criteria; invite them to make an appointment with a salesperson.
Document Preparation
- Use standard office software to carry out basic formatting of letters, memoranda, and routine reports.
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Receiving Visitors
- Receive visitors to the organization and assist with any basic requests for information, referring more complex matters to other colleagues as necessary.
Business Meetings/Events Arrangement
- Respond to requests for information about the availability of people or facilities to assist in arranging business meetings.
Product/Service Information
- Provide basic product/service information and respond to basic customer questions about the product/service.
Administration
- Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.
Operational Compliance
- Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to adhere to external regulatory and internal codes of conduct.
Personal Capability Building
- Participate in assessment and development planning activities, as well as formal and informal training and coaching, to develop and maintain excellent skills.
Documentation Processing:
- Functions as a subject matter expert in a specific field of administration / product / process.
- Often acts as a point of escalation for matters with higher level of complexity than those handled by Administration Specialists.
- Often acts as a consultant w.r.t decision making of operational and or tactical importance (typically deliverables are part of level three plans).
- Could act as an expert resource on major projects or could be accountable for the delivery of projects within the division or BU.
- Advises on system enhancements and testing
- Coaches specialist staff (if required)
Personal Effectiveness:
- Accountable for service delivery through own efforts.
- Individually accountable for managing own time, tasks and output quality over periods of 1 day to a maximum of three months.
- Makes increased contributions by broadening individual skills.
- Collaborates effectively with others to achieve personal results.
- Accepts and lives the company values.
Quality Assurance:
- Performs quality checks on own work
- Adheres to service and quality standards.
Supports the sales and distribution team in carrying out administrative activities within the sales and distribution department.
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Skills
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Plans and Aligns
- Tech Savvy
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