Head of Human Resources & Administration - Marie Stopes Ghana

Established in 2006, MSI Ghana is an affiliate of MSI Reproductive Choices and is one of the largest specialized Sexual and Reproductive Health (SRH) organisations in Ghana. MSI Ghana complements the Ministry of Health and Child Care in the provision of quality and affordable general health and SRH services in all regions of Ghana.

Job Description

MSI Reproductive Choices Ghana has vacancies for passion driven, well-organised, client-oriented and energetic individuals with the below relevant qualification/s and experience located in Accra. MSI Ghana’s goal is to meet the needs of the underserved and improve access to the use of Family Planning (FP) and other Sexual Reproductive Health (SRH) services. At MSI Reproductive Choices we are unapologetically pro-choice. We believe that every woman has the right to make choices about her own body and her own future.

Length of Contract: Permanent

Location: Accra

The Head of HR and Administration function is responsible for ensuring that appropriate, sustainable, organisational structure is in place for Marie Stopes Ghana to achieve its mission, goals and objectives. As custodians of the values and culture of the organisation, the HR and Admin team are responsible for the employment policies, procedures, practices and systems that govern the colleague life cycle.

The Head of HR and Admin plays a key role in providing a pro-active, professional and efficient HR service ensuring policies, procedures, legislation and best practice are adhered to, and works collaboratively with key business stakeholders to identify risk associated with organisational decisions.

On the administrative side, the Head of HR and Admin oversees the coordination of travels and related immigration activities, management of office stationery and other consumables and ensures that the public image of MSIG is guaranteed through the management of the front desk.

Key Responsibilities

HUMAN RESOURCES

• Lead the development of employee relations policies and practices ensuring these cover the full employee relationship including individual dispute resolution, tribunals, grievance and disciplinary, employment law, contracts of employment and terms and conditions Working with the Country Director to implement the reward strategy for the organisation, including driving the annual salary and bonus review processes and working with the Recruitment team on the annual review of reward packages for staff.
• Coach managers to communicate clearly to employees on performance and reward matters, specifically the link between the organisation’s performance, the team’s performance, the employee’s individual performance and the resulting reward, including supporting managers with their communication of reward decisions
• Work with managers to resolve individual performance/capability issues using appropriate tools, e.g. performance improvement plans and support the manager in taking swift action as appropriate.
• Provide advice and guidance to managers on significant change programmes.
• Lead the employee engagement programme in country and support line managers with action plans

RECRUITMENT

• Ensure that MSIG is able to identify and attract key people with the right skills and capabilities to meet MSIG’s short and long-term strategy. This includes:
• Ensuring the recruitment policy and process is fit for purpose. Working with line managers to ensure compliance to the process
• Understand the resourcing needs of the programme, ensuring appropriate levels of resources available to meet need, and advising line managers on appropriate recruitment strategies.
• Set appropriate recruitment Key Performance Indicators (KPIs), measure progress against those targets and use the data to inform policy, process and practice.
• Lead the development of new tools and initiatives to ensure MSIG attracts and recruit’s talent; including assessment tools, candidate material, employer brand initiatives, ensuring that this is based on best practice, research, innovations from other organisations
• Ensure managers are adequately equipped with the skills to recruit talent into the organisation including formal training programmes and providing feedback and coaching.
• Manage (through team) the new-starter process and ensure all documentation is in place including immigration checks, where appropriate.
• Manage the recruitment process efficiently and effectively.
• Ensure that the recruitment processes are transparent and that internal development opportunities are maximized.

PERFORMANCE MANAGEMENT, LEARNING & DEVELOPMENT

• Oversee establishment of OGSMs/IOPs against each support service areas to support performance monitoring
• Ensure managers and line reports have appropriate tools and if required training to have constructive and helpful performance reviews and assessments.
• Develop learning and development policy in collaboration with the SMT.
• Identify learning and development needs of staff and act.
• Evaluate and assess the impact of learning initiatives and activities.

ADMINISTRATION

• Oversee all travel arrangements and immigration issues
• Ensure the professional outlook o the office and MSIG’s professional image
• Oversee the management of office supplies, consumables and utilities etc
• Oversees the management of petty cash
• Manage gift and entertainment register
• Office and reception management
• Oversee the coordination of all meetings and trainings
• Perform any other tasks assigned by the Country Director

Required Skills or Experience

To succeed in this role, you must have:

Knowledge, Skills and Experience

• A Bachelor’s degree in HR, Social Sciences etc.
• A professional qualified human resource practitioner (IHRMP- Ghana, or any international professional body)
• At least 8 - 10 years of relevant post- graduation work experience
• Significant experience in a similar position at management level with ideally both NGO and private sector exposure
• Demonstrable experience of building stakeholder relationships
• Experience of working as a senior member of an HR function and operating as a senior business partner to senior internal customers
• Experience in working with remote teams
• Experience of managing serious or complex employee relations issues, including compromise agreement settlements, employment tribunals, serious disciplinary and grievance matters.
• Previous compensation and benefits experience, including design and implementation of pay, bonus and benefits structures.
• Experience of leading a team, Strategic thinker, with excellent analytical skills
• Excellent face to face training and facilitation skills
• Ability to perform under pressure, manage multiple demands and meet reporting deadlines
• Demonstrable experience of building stakeholder relationships
• Experience of working as a senior member of an HR function and operating as a senior business partner to senior internal customers
• Experience in working with remote teams
• Experience of managing serious or complex employee relations issues, including compromise agreement settlements, employment tribunals, serious disciplinary and grievance matters.
• Previous compensation and benefits experience, including design and implementation of pay, bonus and benefits structures.
• Pro-choice
• Understanding to women and men seeking Family Planning and Reproductive Health services
• Be able to work on own initiative
• Customer focused with good interpersonal skills to engage with people at all levels –government, donor and community
• Passionate about maternal health
• Motivates team members to deliver high quality service and results, and is able to give constructive honest feedback

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