SnappyCX Customer Service Jobs in Accra
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SnappyCX is a dynamic and innovative company at the forefront of the BPO industry, providing talent outsourcing. We are seeking a highly motivated and aggressive customer support specialist to join our dynamic team. The ideal candidate will possess exceptional communication skills and have a proactive approach to securing and scheduling appointments for our customers. This role involves interacting with customers via phone calls, texts, emails, and web chats, ensuring a seamless and positive experience.
Responsibilities:
- Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
- Secure and schedule appointments efficiently, ensuring all customer needs are met.
- Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
- Demonstrate a proactive approach in addressing customer concerns and resolving issues.
- Collaborate with other team members to ensure a consistent and high-quality customer experience.
- Keep detailed records of customer interactions and transactions.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
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Requirements
Qualifications:
- Bachelor’s degree
- 4+ years of experience in a call center environment.
- Flexibility to work various shifts, including evenings and weekends.
- Great personality with the ability to think 1-2 steps ahead to overcome objections.
- Excellent communication skills, both verbal and written.
- Working laptop or computer.
- Sales experience and the ability to upsell other products to the client.
- Ability to work in a fast-paced and dynamic environment.
- Proficient in using CRM systems and other customer service tools.
- Attention to detail and the ability to maintain accuracy in all interactions.
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