Groupe Sebastien Communication Jobs in Accra
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We, Groupe Sebastien, are looking for a customer-oriented manager to join our customer service team, to oversee the day-to-day activities of the Call Centre team and ensure that information flow to customers is accurate and effectively done to improve customer satisfaction.
Job Title: Call Centre Manager
Business Unit: Red Chilli
Report To: General Manager
Responsibilities:
- Work with other management team to develop call centre objectives, keeping profitability and efficiency in mind
- Lead team meetings, coach and motivate team members
- Assist in training newly employed call centre personnel
- Analyse call centre data and prepare reports for management
- Continually develop new processes to boost efficiency and productivity levels
- Evaluate staff effectiveness and performance annually or on an as-needed basis
- Work with call centre representatives to solve problems like difficult calls from angry customer
- Develop objectives for a call centre’s day-to-day operations and analyse call centre statistics (like sales rates and customer service metrics) to ensure that these objectives are met
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Qualification Required & Experience
Requirements
- Bachelor’s degree in communications, Consumer Relations or related fields
- 2 years proven working experience in the role of call centre management
- Familiarity with telemarketing software
Remuneration: The qualified candidate will be paid a range of GHS 1,800 – GHS 2,000 a month.
Location: Accra
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